Carroll County Market President

Position Summary

The Market President is responsible for the overall leadership, growth, and daily operations of the bank branch. This position provides exceptional customer service, develops new and existing customer relationships, supports lending and deposit growth, and ensures the branch operates in accordance with bank policies, procedures, and applicable banking regulations.

The Market President will lead and develop branch employees while serving as a trusted financial resource for individuals and businesses in the local community.

Key Responsibilities

• Manage the daily operations of the branch, including customer service, transactions, cash management, and operational controls.
• Lead, coach, and motivate branch staff to achieve sales, service, and operational goals.
• Build strong relationships with customers and local businesses.
• Identify opportunities to increase deposits, loans, and other banking products and services.
• Assist customers with lending needs and work closely with lenders and other bank departments.
• Ensure compliance with bank policies, procedures, and applicable federal and state banking regulations.
• Monitor branch performance and develop strategies to meet or exceed established goals.
• Maintain a strong focus on customer satisfaction and retention.
• Participate in community events and organizations to promote the bank and strengthen local relationships.
• Review branch reports, manage expenses, and maintain appropriate controls.
• Address customer concerns and resolve problems professionally and promptly.
• Ensure employees receive appropriate training and follow established security and operational procedures.
• Support audits, examinations, and other compliance reviews as required.

Qualifications

• Previous banking, financial services, or management experience preferred.
• Leadership and team-management skills.
• Strong customer-service and relationship-building abilities.
• Understanding of banking regulations, compliance, and operational controls.
• Strong communication, organization, and problem-solving skills.
• Ability to develop business within a community-focused market.
• High level of integrity, professionalism, and confidentiality.

Ideal Candidate

The ideal candidate is a community-minded banking professional who enjoys building long-term customer relationships and developing employees. The successful City President will be comfortable balancing sales and business development with operational excellence, compliance, and outstanding customer service.

Compensation & Benefits

Competitive compensation and benefits package based on experience and qualifications. Benefits may include health insurance, retirement plan, paid time off, employee banking benefits, and other benefits offered by the bank.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person