What are the responsibilities and job description for the Atwood Branch / Assistant Manager position at Citizens Bank & Trust Co?
Position Summary
This position is responsible for leadership, growth, and daily operations of the bank branch. This position provides exceptional customer service, develops new and existing customer relationships, supports lending and deposit growth, and ensures the branch operates in accordance with bank policies, procedures, and applicable banking regulations.
This position will lead and develop branch employees while serving as a trusted financial resource for individuals and businesses in the local community.
Key Responsibilities
- Manage the daily operations of the branch, including customer service, transactions, cash management, and operational controls.
- Lead, coach, and motivate branch staff to achieve sales, service, and operational goals.
- Build strong relationships with customers and local businesses.
- Identify opportunities to increase deposits, loans, and other banking products and services.
- Ensure compliance with bank policies, procedures, and applicable federal and state banking regulations.
- Maintain a strong focus on customer satisfaction and retention.
- Participate in community events and organizations to promote the bank and strengthen local relationships.
- Review branch reports, manage expenses, and maintain appropriate controls.
- Address customer concerns and resolve problems professionally and promptly.
- Ensure employees receive appropriate training and follow established security and operational procedures.
Qualifications
- Previous banking, financial services, or management experience preferred.
- Leadership and team-management skills.
- Strong customer-service and relationship-building abilities.
- Strong communication, organization, and problem-solving skills.
- Ability to develop business within a community-focused market.
- High level of integrity, professionalism, and confidentiality.
Ideal Candidate
The ideal candidate is a community-minded banking professional who enjoys building long-term customer relationships and developing employees.
Compensation & Benefits
Competitive compensation and benefits package based on experience and qualifications. Benefits include health insurance, retirement plan, paid time off, employee banking benefits, and other benefits offered by the bank.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $43,325 - $56,688