Cash Management Specialist I

Position Summary:

This position will assist in coordinating daily support with all Cash Management products and services along with assisting with customer due diligence.  Under the direction of the Cash Management Supervisor this position will provide set-up, service and maintenance for all cash management products and services.

This position will include verbal and written requests from both internal and external sources as well as providing resolutions to customers as it pertains to Cash Management products and services.

The level of this position is based on years of service, education and/or equivalent experience, knowledge level and skill set.

Essential Functions:

To perform this job successfully, an individual must be able to perform each Essential Function and Skill satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. Assists in establishing and maintaining relationships with business customers related to cash management products and services.

2. Assist with performing customer set-up and provide service maintenance on all cash management products and services for new and existing customers.

3. Reviews and maintains customer files, monitors product usage and system operations.

4. Travels to client’s place of business to provide equipment and software installation. Including training, education, and troubleshooting when necessary and in accordance with all Citizens Alliance Bank’s Policies.

5. Assist with customer service related issues and problem solving in a timely manner.

6. Provide cash management support by reviewing documentation for accuracy, tracking and monitoring exceptions.

7. Aide in the completion of required cash management documentation, customer folders, account information and agreements.

8. Serve as first line assistance for solving issues with customers, bank staff and vendors.

9. Maintain a determined level of personal production and actively pursue new cash management relationships.

10. Maintain a current knowledge of all regulations along with demonstrating a knowledge and understanding of the company’s policies and procedures.

11. Be proficient in diagnosing and troubleshooting technical issues in person, over the phone and via email in an efficient, timely, and professional manner.

12. Provide cash management product support by reviewing set up documentation for accuracy and completing system set up of cash management services for business customers.

13. Assist with special, daily, monthly and annual reporting for cash management products and services.

14. Manage difficult situations with customers and provide them with a resolution, information or additional options. Ensure that quick and proper responses to all reasonable customer requests are achieved.

15. Assist in training customers and bank employees in all cash management products in services.

16. Maintain complete confidentiality with regard to sensitive customer and proprietary information.

17. Perform tasks independently providing professional and knowledgeable assistance to all customers.

18. Work as a team member in coordinating the workflow.

19. All employees are expected to exemplify and follow our core values.

20. Regular attendance and punctuality when reporting to work.

21. Travel for trade and industry schools and seminars as needed.

22. This position may require installation of a Multi-Factor Authentication (MFA) app on an employee’s personal mobile device. THE MFA apps are used to authenticate a user’s identity to the system for security purposes.

23. Adhere to and comply with all applicable, federal, and state laws, regulations, and guidance, including those related to BSA/AML, as well as adhere to the Bank’s policies and procedures.

24. Perform other duties as assigned and requested.

Core Values: 

Humility - We are “blue-collar bankers”. We are relatable, down-to-earth people who greet our smallest customer the same way we greet our largest.

Respectful, Genuine Care for Others - We care about each other, we care about our customers, and we care about our communities.

Finds A Way - This simply put, is nothing more than attitude. It’s a can-do spirit, a desire to help, to contribute, to go above and beyond, and to make a difference.

Effort - We expect a lot of ourselves and hold ourselves to a high standard. We are not entitled, and we need to earn it from our customers and each other every day.

Owning-It - Owning-It or Accountability is a big word that can encompass a great many things. For Citizens Alliance Bank, it’s about ownership. When an employee says they will do something, they follow through and get it done.

Education and Experience: 

Required - High School diploma or GED.

Required - Continuing Education to maintain job knowledge.

Required - Three to Five years of banking experience.

Preferred - Three to Five years of customer service experience.

Preferred - Proficiency in Microsoft Suites.

The employer has the right to revise this position description at any time. The position description is not a contract for employment.

Citizens Alliance Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual preference or orientation, gender identity, gender expression, national origin, disability, veteran status and all other protected classes.