What are the responsibilities and job description for the Adviser position at Citizens Advice?
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Adviser Vacancies
Full-time - 37 hours a week Based in our Nottingham City Area
Salary: starting salary £24,500 - £26,344 per annum
(Starting salary dependant on experience plus incremental pay rises)
Pay Award pending from April 2026.
As an Adviser, you will provide face-to-face, telephone and digital information, advice and support to local people on a range of issues (including Benefits, Debt, Housing, Financial Resilience). We are looking for candidates with a background in advice; however, we will consider a trainee for this post. Full training will be provided.
As this is a busy and varied role across a variety of settings and locations, it is essential that you can work independently, be extremely well organised with excellent attention to detail, be flexible, and have a can-do attitude. We want someone who is passionate about giving an effective service to those most in need. This role involves regular travel across multiple locations, some of which may have limited public transport access. Candidates should be able to travel reliably between sites.
Applicants need to be –
Experienced in an advice agency, or dealing with clients/customers on a one-to-one basis.
Computer-literate, although training on our case recording systems will be given.
Confident in working to performance targets.
Able to show good communication skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
Prepared to work independently and from a variety of community-based outreach locations once trained.
To view the job pack and information on how to apply, please visit our website:
https://ca-centralnotts.org.uk/join-the-team/
Closing date: Friday 19th June 2026
Please note: No Agencies Registered Charity No: 1077828
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Adviser Vacancies
Full-time - 37 hours a week Based in our Nottingham City Area
Salary: starting salary £24,500 - £26,344 per annum
(Starting salary dependant on experience plus incremental pay rises)
Pay Award pending from April 2026.
As an Adviser, you will provide face-to-face, telephone and digital information, advice and support to local people on a range of issues (including Benefits, Debt, Housing, Financial Resilience). We are looking for candidates with a background in advice; however, we will consider a trainee for this post. Full training will be provided.
As this is a busy and varied role across a variety of settings and locations, it is essential that you can work independently, be extremely well organised with excellent attention to detail, be flexible, and have a can-do attitude. We want someone who is passionate about giving an effective service to those most in need. This role involves regular travel across multiple locations, some of which may have limited public transport access. Candidates should be able to travel reliably between sites.
Applicants need to be –
Experienced in an advice agency, or dealing with clients/customers on a one-to-one basis.
Computer-literate, although training on our case recording systems will be given.
Confident in working to performance targets.
Able to show good communication skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
Prepared to work independently and from a variety of community-based outreach locations once trained.
To view the job pack and information on how to apply, please visit our website:
https://ca-centralnotts.org.uk/join-the-team/
Closing date: Friday 19th June 2026
Please note: No Agencies Registered Charity No: 1077828
Salary : $24,500 - $26,344