What are the responsibilities and job description for the Adviceline Adviser position at Citizens Advice?
How we use cookies to help you
It looks like you have JavaScript turned off. You need it to accept or reject cookies on our site.
As it’s turned off, we’ll only use the essential cookies our website needs to work. This means some things, like videos, might not work for you.
You can find out more about the cookies we use.
How we use cookies to help you
We use essential cookies to make our site work.
We'd Also Like To Use Some Additional Cookies To
Choose cookies
You’ve accepted additional cookies. You can change your cookie settings at any time
You’ve rejected additional cookies. You can change your cookie settings at any time
Overview
We are seeking two dedicated and professional Adviceline Advisers to join our team. This role involves providing expert guidance and support to clients via telephone and digital channels, ensuring they receive accurate and empathetic advice. The ideal candidate will possess excellent communication skills, organisational abilities, and a passion for helping others. This paid position offers an opportunity to develop your advice giving and customer service skills within a supportive environment.
Responsibilities
Respond promptly and effectively to client enquiries through various communication channels, including phone and email.
Provide clear, accurate, and empathetic advice tailored to individual client needs.
Maintain detailed records of client interactions using Citizens Advice software.
Assist clients in understanding complex information, ensuring they feel supported throughout their engagement.
Collaborate with team members to share knowledge and improve service delivery.
Uphold organisational standards by adhering to policies, procedures, and confidentiality requirements.
Contribute to continuous improvement initiatives by providing feedback on processes and client interactions.
Skills
Strong communication skills in English, with the ability to convey information clearly and professionally.
Experience in customer service, call centre or advisory roles is desirable but not essential as full training will be provided.
Proficiency in IT applications such as Word, Excel, and Google.
Good organisational skills with the ability to manage multiple enquiries efficiently.
Knowledge of IT systems relevant to client management and communication tools.
Ability to work independently as well as part of a team, demonstrating reliability and professionalism.
Excellent organisational skills to keep track of case details and follow-up actions effectively.
This position offers an engaging environment for individuals eager to utilise their mentoring abilities while delivering exceptional customer service. Candidates should be committed to continuous learning and professional development within a supportive team setting.
It looks like you have JavaScript turned off. You need it to accept or reject cookies on our site.
As it’s turned off, we’ll only use the essential cookies our website needs to work. This means some things, like videos, might not work for you.
You can find out more about the cookies we use.
How we use cookies to help you
We use essential cookies to make our site work.
We'd Also Like To Use Some Additional Cookies To
- see what help people need most, so we can make our site better
- help us campaign for changes that make things fairer for everyone
- let you watch videos on the site
Choose cookies
You’ve accepted additional cookies. You can change your cookie settings at any time
You’ve rejected additional cookies. You can change your cookie settings at any time
Overview
We are seeking two dedicated and professional Adviceline Advisers to join our team. This role involves providing expert guidance and support to clients via telephone and digital channels, ensuring they receive accurate and empathetic advice. The ideal candidate will possess excellent communication skills, organisational abilities, and a passion for helping others. This paid position offers an opportunity to develop your advice giving and customer service skills within a supportive environment.
Responsibilities
Respond promptly and effectively to client enquiries through various communication channels, including phone and email.
Provide clear, accurate, and empathetic advice tailored to individual client needs.
Maintain detailed records of client interactions using Citizens Advice software.
Assist clients in understanding complex information, ensuring they feel supported throughout their engagement.
Collaborate with team members to share knowledge and improve service delivery.
Uphold organisational standards by adhering to policies, procedures, and confidentiality requirements.
Contribute to continuous improvement initiatives by providing feedback on processes and client interactions.
Skills
Strong communication skills in English, with the ability to convey information clearly and professionally.
Experience in customer service, call centre or advisory roles is desirable but not essential as full training will be provided.
Proficiency in IT applications such as Word, Excel, and Google.
Good organisational skills with the ability to manage multiple enquiries efficiently.
Knowledge of IT systems relevant to client management and communication tools.
Ability to work independently as well as part of a team, demonstrating reliability and professionalism.
Excellent organisational skills to keep track of case details and follow-up actions effectively.
This position offers an engaging environment for individuals eager to utilise their mentoring abilities while delivering exceptional customer service. Candidates should be committed to continuous learning and professional development within a supportive team setting.