5th Avenue Flagship Store - PT Sales Associate, DTC Fufillment

Citizen Watch America represents the sales and marketing for the Citizen Group within the U.S., Caribbean and Latin American markets. The brands included within Citizen Watch America are Citizen, Bulova, Frederique Constant, Alpina, and Ateliers deMonaco. Each individual brand builds upon their very distinctive identities in the market with their unique, differentiated advertising, marketing and brand campaigns. As a combined company, however, the brands can assist each other and leverage the power that a larger unified entity brings.

Our vision is to lead the affordable luxury watch market by offering the most compelling collection of brands and products that are loved, favored, and respected by citizens of the world.

We will continue to leverage our heritage and expertise to enrich the lives of our current and future customers and Employees through unparalleled excellence in creativity, design, craftsmanship, innovation, technology, value, and service.

Summary

Represent Citizen Watch Company as brand ambassador to ensure customers are provided with an elevated level of customer service through verbal and written communication Provide superior product knowledge about our products and services. Ability to retain knowledge about a variety of product. Ability to calculate product prices with accuracy. Ability to work well with others and enjoy engaging with people. Respect the store schedules and attendance requirements.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Partner with GM to organize the DTC requests.
• Outreach to DTC requests within 24 – 36 hours of receiving customer inquiry.
• Ability to communicate product features and attributes to coworkers and clients
• Complete DTC Send Sale forms and submit for approval.
• Ready DTC purchases for shipment.
• Ring DTC sales through KWI
• Maintain DTC shipping and purchase records.
• Assist sales team with all store DTC shipments.
• Model exemplary selling techniques and customer service over the phone, written, and in person.
• Assist on the sales floor when needed.
• Assists in stock keeping, watch charging or any other BOH function as determined by the GM.
• Assists in taking of inventory of stock, and advising management when store is running low on supplies or merchandise.
• Maintaining good housekeeping standards.
• Utilizes maintenance checklists daily to ensure consistency of the store and stockroom cleanliness and organization.
• Participate in store maintenance such as cleaning display cases, bathroom, counters, etc.
• Adheres to Loss Prevention and inventory control and compliance procedures
• Represent Citizen and all products in a positive manner
• Maintain a positive attitude while working with the team.
• Abide by all company policies and procedures
• Respect the schedule and attendance, be on time for shifts and ready to work when shift begins.
• Meets regular, predictable, dependable attendance and punctuality
• Available to work a variety of hours, which may include early mornings, evenings, weekends, and overnight shifts.
• Respect the company dress code requirements.
• Appropriately stocks cases, counters, or tables with merchandise and point of sale materials.
• Perform other duties as assigned

Qualifications

• One (1) to three (3) years of related experience and/or training; or equivalent combination of education and experience.
• High school diploma or general education degree (GED) required.
• Retail jewelry and watch experience highly desirable.

EEOE

Pay Range: $17.00 - $18.00/hr plus Commission