Summary/Objective:

The Staff Educator reports to the Director of Nursing in collaboration with the Senior Director of Nursing and Patient Care, and plays a critical role in workforce education, training systems, and staff readiness, supporting regulatory understanding, program consistency, and a professional and inclusive culture across programs. This is a non-clinical role focused on education, training, and workforce development, rather than direct service delivery or clinical decision-making. This role provides strategic and field-based education to staff in OMH Part 589 (Crisis Residential), OMH Part 599 (MHOTRS), OMH/OASAS Part 600 (Crisis Stabilization Center), OASAS Part 822 (including MAT and Ancillary Withdrawal Services), CCBHC Services and future offerings.

The Staff Educator supports structured onsite onboarding in collaboration with hiring manager and human resources, program fidelity, documentation accuracy, and unified language across programs. This position promotes staff understanding and clarity related to regulatory and programmatic differences. From an education and systems perspective, the Staff Educator promotes continuity of care and consistent service delivery across locations. Essential Functions (Job Duties):

1. The Staff Educator is responsible for the design, delivery, and oversight of a comprehensive education and training approach that strengthens program fidelity, role clarity, workforce competency, and regulatory understanding across the agency. This role emphasizes curriculum development, instructional design, train-the-trainer models, and evaluation of training effectiveness, supporting high-quality care across all service lines.
2. The ideal candidate will bring a strong familiarity with mental health and addiction treatment systems and workflows, paired with exceptional organizational skills, the ability to engage adult learners, and expertise in developing training materials.

Key Responsibilities:

Curriculum Development & Training Delivery

• Design, implement, and routinely update structured education programs for all key roles (e.g., licensed clinicians, peers, nurses, case managers), including onboarding in collaboration with hiring manager and human resources, continuing education, and competency refreshers.

• Develop and implement train-the-trainer curricula to expand internal training capacity and reduce reliance on external training vendors.

• Create testing-for-understanding frameworks, observation tools, and feedback loops to evaluate training effectiveness and real-world application.

• Design competency matrices and service-line-specific learning tracks (e.g., MAT counselors, Crisis Clinicians, Peer Specialists) that aligned with role expectations and operational workflows.

• Deliver training that models best practices in documentation, engagement, safety, and service delivery, grounded in evidence-based approaches such as trauma-informed care, harm reduction, motivational interviewing, crisis response, and co-occurring treatment models.
• Develop high-quality training materials, including facilitator guides, slide decks, learner workbooks, job aids, and competency checklists.

Regulatory Expertise & Quality Alignment

• Ensure all education programs, curricula, and competency tools align with OMH, OASAS, CCBHC, NYS DOH, CQL and CARF regulations.

• Develop clear educational materials that translate complex regulatory expectations into practical, role-based workflows and documentation standards.

Operational Coaching & Corrective Support

• Provide field-based education, coaching, and just-in-time training to reinforce role expectations, workflows, and standards.

• Partner with Compliance and Quality Improvement to address audit trends, documentation challenges, and incident patterns through education and training interventions. Provide targeted education and coaching to support skill development, documentation improvement, and role clarity, in collaboration with supervisors.

Training Evaluation, Monitoring & Reporting 

• Conduct routine and targeted assessments of role-based workflows, documentation practices, and adherence to program expectations to evaluate training effectiveness.

• Prepare clear, actionable training and education reports summarizing strengths, gaps, and opportunities for growth. Translate findings into education plans, monitor progress over time, track improvement to support accountability and consistency.

Professionalism & Ethics Education

• In collaboration with the Training & Development team, lead education related to professional boundaries, ethical conduct, and dual relationships, particularly in high-risk settings.

• Reinforce a culture of professionalism through education, modeling, and real-time coaching, aligned with organizational values.

Strategic Collaboration & System Leadership

• Partner with cross-functional leaders to assess system-wide training needs and implement high-impact education initiatives.

• Stay informed on adult learning theory, instructional design best practices, and evidenced based service models, and training technologies that support effective workforce development.

Ideal Candidate Profile

• Experience working within mental health and/or addiction treatment systems, with a passion for education, training, and quality.
• Working knowledge of OMH, OASAS, CCBHC, and related regulatory frameworks, with the ability to translate requirements into education and training tools.
• Demonstrate knowledge in adult learning theory, facilitation, instructional design, and curriculum development.
• Highly organized, system-oriented professionals with strong project management and follow-through skills.
• Confident educator and coach, capable of guiding staff, providing constructive feedback, and building scalable training systems.
• Strong written and verbal communication skills, with the ability to create clear, engaging, and accessible training materials.
• Demonstrated ability to communicate with diverse teams using an inclusive, strengths-based approach.
• This role does not require independent clinical licensure and does not involve direct client care or clinical decision-making.

Supervisory Responsibilities:

• N/A

Competencies:

Physical Demands:

Lifting Requirements:

Physical Demands:

Definitions:

Required Education and Experience:

1. Education, training, or professional development in adult learning, instructional design, workforce development, organizational development, behavioral health, public health, health administration, nursing, or a related field.
2. Demonstrated learning through formal education, certifications, professional development, or equivalent practical experience relevant to training and education roles.
3. Familiarity with behavioral health service systems (mental health, addiction treatment, crisis services, or human services) sufficient to support accurate and relevant staff education.
4. Understanding of regulated service environments (e.g., OMH, OASAS, CCBHC, or similar frameworks) as it relates to training, onboarding, and role-based education.
5. Formal degrees are preferred but not required. Equivalent combinations of education, training, and experience will be considered.

Preferred Skills and Experience:

1. Adult learning and facilitation skills, with the ability to engage diverse learners, adapt content for different roles, and deliver effective in-person and virtual training.
2. Curriculum development and instructional design skills, including creation of facilitator guides, learner materials, job aids, competency tools, and training evaluations.
3. Strong communication and coaching skills, with the ability to provide clear instruction, supportive feedback, and guidance in a non-punitive, education-focused manner.
4. Organizational and project management skills, including coordinating multiple training initiatives, managing timelines, and maintaining training documentation.
5. Regulatory translation skills, with the ability to convert OMH, OASAS, CCBHC, and related requirements into clear, role-based training content and workflows.
6. Technology proficiency with learning management systems, virtual training platforms, and digital tools to support scalable and accessible education across campuses.
7. Collaborative skills, enabling effective partnership with operations, compliance, quality, HR, and program leadership.

Position Type/Expected Hours of Work

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Employees are required to maintain training, licenses, and certifications per regulatory and agency requirements.

Hours and schedules may vary depending on Company need and workload.  Employees will be given as much advance notice as possible when such changes occur.

Salary : $63,000 - $65,000