Patient Service Representative

About the Company

CitiMed is a unique medical facility that provides exclusive healthcare amenities to our community. The range of medical and rehabilitative services offered has been specifically selected to treat traumatic injury patients. We provide a variety of health services including diagnostic and rehabilitation. Our vision directs the evolution of our practice, as we strive to improve our services to the community. All CitiMed offices are multilingual and staffed with individuals to make any experience pleasant. You can learn more about us at https://www.citimedny.co. CitiMed is growing rapidly and we are looking for many qualifying individuals to be a part of our team! With the support and hard work of all our employees, CitiMed continues to make its way down a successful road. CitiMed maintains a work culture that allows our team members to feel supported and confident in their work. We offer many learning opportunities with room for professional growth. If the responsibilities interest you and believe you have met the requirements, we strongly encourage you to apply!

About the Role

The Patient Service Representative serves as the first point of contact for patients, physicians, and visitors, ensuring a welcoming and efficient front-office experience. This role manages the full patient check-in process, including completing medical intake, collecting insurance and ID documentation, updating demographics and HIPAA/financial forms, and accurately processing payments. The representative is also responsible for building and maintaining accurate paper and electronic medical records, scheduling and confirming appointments, and handling incoming calls and emails professionally. Additional duties include keeping the waiting area tidy, assisting with chaperone duties during exams, and supporting the office team with clerical tasks to keep daily operations running smoothly.

Responsibilities

• Greets visitors, physicians, and patients in a friendly professional manner and directs them appropriately.
• Monitors and maintains proper daily practice flow to ensure an efficient patient experience.
• Informs patients of delay in physician schedules.
• Assists the patient with the completion of the medical intake, uploads a copy of their insurance information and government-issued ID card.
• Responsible for patient check-in.
• Updates patient information including demographics, insurance, HIPAA forms and financial forms.
• Accurately recording and collecting any payment and clearly explaining the financial obligations to the patient.
• Creates and assembles both the paper and electronic medical record chart to store and upload all documents of the patient, ensuring that information is inputted and scanned properly.
• Promptly answers and responds to telephone and office emails, screens telephone callers in a pleasant and professional manner; handles calls; takes messages or directs callers to the appropriate person or area.
• Schedules appointments and follow up visits as needed according to specialty guidelines.
• Confirms future appointments as needed.
• Maintain the waiting areas in a neat and tidy condition.
• Performs any clerical duty and task that is requested of his or her assistant/manager to improve provider productivity, patient care, and efficient office flow.
• May be responsible for chaperone duties during patient exams as needed.
• Other duties as required.

Qualifications

• Must be able to work evenings (as needed)
• Must have customer services experience
• Basic understanding of medical terminology (preferred but not mandatory)
• Experience working in medical setting (preferred but not mandatory)

Required Skills

• Friendly
• Reliable
• Self-Motivated
• Organized
• Computer efficient
• Detailed oriented
• Work independently and efficiently
• Complete tasks in timely matter to reach deadlines
• Work under pressure to meet productivity guidelines

Equal Opportunity Statement

We are committed to diversity and inclusivity.