VP, Regional Program Manager - Los Angeles Region (Remote)

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Job Overview

The VP, Regional Program Manager is responsible for developing and managing strategic relationships, enhancing credit awareness, executing credit initiatives, gathering and communicating market intelligence, and collaborating with Costco’s Regional Marketing Managers and Citi’s Director of Partner Engagement to drive strategies that increase credit applications and credit penetration within the assigned region.

Responsibilities:

• Serve as the primary Citi contact and relationship manager for Costco’s Regional Leadership team and warehouse employees

• Develop the strategy and execution plan for driving warehouse new account acquisitions and compliance within the region in conjunction with Costco’s Regional Marketing Manager and Citi’s Director of Partner Engagement

• Leverage data to assess the performance of warehouses in the region to determine where to focus training and engagement efforts

• Train warehouse employees in-person and virtually on the value of credit, how to present credit in a compliant manner, and how to address questions

• Collaborate with warehouse and regional leadership on strategies to improve regional/warehouse application performance

• Support the success of credit tabling events and warehouse grand openings through training and optimization strategies

• Identify opportunities for process improvements based on feedback from warehouse employees and cardmembers

• Ensure warehouse compliance with credit card collateral, applications, Terms & Conditions (Ts & Cs) and procedures

• Professionally manage and respond to warehouse/cardmember escalations to ensure that issues get addressed in a timely manner

• Support team success through best practice sharing, tool creation/management, reporting, and information sharing

• Understand unique characteristics of Partner and industry, as well as competitive environment

• Work out of a home office

• Travel within the Los Angeles region warehouses is required (role is ~ 85% travel)

• Overnight travel and weekend support will be required

Qualifications:

• Bachelor’s degree in business or marketing and/or 6-10 years credit or sales-related industry experience required.

• Must reside in Los Angeles, Anaheim or Long Beach.

• Prior big-box retail management experience preferred

• Must have high energy and be self-motivated

• Able to work independently with minimal supervision

• Capacity to multi-task and respond to a variety of situations

• Strong communication and organizational ability

• Excellent large group presentation skills

• Demonstrated aptitude for creative problem solving

• Strong financial analysis/analytical skills

• Relationship building skills and flexible style

• Valid driver’s license

• Ability to work in a remote office environment

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.