What are the responsibilities and job description for the Customer Care Representative position at Citi?
The Customer Care Representative plays a vital role in delivering exceptional service within large teams across financial services and retail sectors. Reporting to management at various levels, this role focuses on supporting customers through effective communication, problem-solving, and order processing while managing CRM systems and gathering valuable feedback. Flexible hours allow for adaptability in meeting customer needs.
Responsibilities
- Provide customer support and resolve complaints promptly
- Process orders accurately and manage related data entry
- Maintain in-depth product knowledge to assist customers effectively
- Utilize CRM software to manage customer interactions and records
- Collect customer feedback and conduct follow-up calls to ensure satisfaction
- Collaborate with team members to optimize service delivery
- Generate reports on customer interactions and issues
Preferred Qualifications
- 1 years of experience in customer service
- High School Diploma or equivalent
- Proficiency with Customer Relationship Management (CRM) software
- Strong communication and conflict resolution skills
- Efficient data entry and time management
- Ability to multitask and actively listen to customers
- Effective problem-solving and teamwork abilities
- Demonstrated empathy in customer interactions
Salary : $50,000 - $60,000