What are the responsibilities and job description for the Customer Service Representative position at Citi Staff?
CitiStaff - Customer Service Rep - LogisticsEssential Functions:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must respond to all inquiries from customers in a courteous and effective manner.Check Oakland terminal systems for drayage availability.Confirm gate fees are cleared to pull containers from the terminals.Track and trace containers; update ETAs in system.Understand customs procedures for the Bonded Warehouse and ensure that documents received for import, storage, and export purposes are compliant and correct.Answers Customer queries regarding availability of drayage services and deliveries in progress.Responsible for data entry by way of Excel spreadsheet with utmost accuracy.Contact terminals for container issues.Create daily reports for customers, ensuring accuracy in all reports provided.Create pickup appointments for import loads and return of empties.Work closely with brokerage division, CGT, providing daily work assignments. Updating throughout the day as new work becomes available.Performs other related duties as assigned.Required Skills/Abilities:Basic understanding of clerical and administrative procedures.Excellent written and verbal communication skills.Excellent organizational and time management skills.Ability to solve problems as they arise.Must be able to perform each essential duty and follow simple instructions.Dependable & self-motivated team playerAdvanced skills using 10key typing.
Salary : $21 - $22