What are the responsibilities and job description for the Customer Service Representative position at CEI Transport?
OverviewWe are seeking a dedicated and personable Customer Service Representative to join our dynamic team. This role involves providing exceptional support to clients, handling inquiries, and ensuring a positive customer experience. The ideal candidate will possess strong communication skills, be proficient in computer and data entry tasks, and have a passion for delivering outstanding service. Bilingual or multilingual abilities are highly valued to better serve our diverse customer base.DutiesRespond promptly and professionally to customer inquiries via phone, email, or chat channelsAssist clients with product or service information, troubleshooting issues, and resolving complaintsMaintain accurate records of customer interactions and transactions through data entry in CRM systemsProcess orders, payments, and cash handling with attention to detailConduct outbound calling campaigns to follow up on customer requests or promote servicesCollaborate with team members to ensure seamless client support and service deliveryUtilize Microsoft Office applications to generate reports and document customer interactionsDemonstrate excellent phone etiquette and communication skills during all interactionsAnalyze customer feedback to identify areas for service improvementQualificationsProven experience in call center, customer support, or client services roles preferredStrong communication skills, both verbal and written, with an emphasis on professionalismBilingual or multilingual abilities are a plus; fluency in English requiredProficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skillsExperience with data entry, typing accuracy, and analysis skills necessary for detailed record keepingKnowledge of sales techniques and outbound calling strategies advantageousAbility to handle cash transactions accurately and responsiblyExcellent phone etiquette and interpersonal skills essential for building rapport with clientsPrior experience in customer service roles involving call center operations or client interaction is preferredJoin our team to deliver exceptional customer experiences while developing your professional skills in a supportive environment.Job Type: Full-timePay: $24.03 - $28.93 per hour
Salary : $24 - $29