Associate

We are seeking a knowledgeable and customer-focused Wine & Spirits Associate to join our team. This role is responsible for delivering exceptional customer service by assisting guests with product selection, answering inquiries, and ensuring the store is merchandised to company standards. The ideal candidate will have a strong background in wine and spirits, a passion for building customer relationships, and the ability to work both independently and collaboratively.

Role & Responsibilities

Customer Service & Sales

• Provide expert advice and personalized recommendations to customers on wine and spirits
• Respond promptly to customer inquiries, requests, and product availability questions
• Build long-term customer relationships to encourage repeat business

Store Operations & Merchandising

• Support the Wine Store Manager in merchandising, product displays, and maintaining company visual standards
• Assist in maintaining appropriate stock levels, including ordering, receiving, and storing products
• Participate in inventory control, including setting par levels and conducting physical counts
• Ensure the store is clean, well-organized, and presentable at all times
• Ship wine products accurately and efficiently

Communication & Coordination

• Serve as a liaison between customers and management in the manager’s absence
• Stay informed on current pricing, promotions, new products, and signage updates
• Coordinate with the Corporate Customer Service team on client needs and inquiries
• Support special promotions, product demos, and community outreach events as needed

Qualifications & Requirements

• In-depth knowledge and passion for wines and spirits
• Minimum 2 years of experience in a wine & spirits store or similar retail/sales role
• Valid driver's license for occasional deliveries.
• Proven ability to work independently and develop repeat clientele
• Excellent communication, interpersonal, and organizational skills
• Dependable, self-motivated, and professional demeanor
• Strong attention to detail and ability to multitask in a fast-paced environment

Additional Responsibilities

• Attend meetings, training sessions, and professional development opportunities as scheduled
• Travel to other store locations if required
• Complete additional tasks or projects as assigned by senior leadership

Physical & Scheduling Requirements

• Ability to stand for extended periods (6h-8h) and lift/carry boxes up to 68 pounds. Including up and down step stools and ladders.
• Flexible availability, including evenings, weekends, and holidays
• Proficiency in English (reading, writing, basic math, and data analysis)
• Clean Driver's License