What are the responsibilities and job description for the Production Support (Fixed Income) position at Citadel Information Services Inc?
Fixed Income Production Support roles involve
managing, monitoring, and troubleshooting live trading applications to ensure stability for front-office traders and sales teams.
Key responsibilities include incident management, SQL/Python scripting for root cause analysis, and FIX protocol connectivity support.
Key Responsibilities & Skills
- Incident Management: Responding rapidly to production outages and managing system issues to minimize trading downtime.
- Technical Support: Troubleshooting application queries and resolving connectivity issues, often using Python and SQL.
- Monitoring & Automation: Implementing monitoring tools and creating dashboards to maintain system health and automate manual processes.
- Collaboration: Acting as the first line of defense, interfacing directly with traders, developers, and risk management teams.
- System Documentation: Creating documentation for support processes, bug tracking, and technology upgrades.
Common Qualifications
- Experience with FIX protocol, SQL, and Python.
- Strong knowledge of Fixed Income products (Rates, Credit, Mortgage-Backed Securities).
- Excellent communication and problem-solving skills under high-pressure scenarios
Salary : $55 - $65