What are the responsibilities and job description for the Service Advisor position at Cirrus?
Overview
The Service Advisor is the primary interface between the Customers of the Factory Service Center and the facilities operations. The Service Advisor is responsible for the continued upkeep and accuracy of the facility's maintenance schedule. The Service Advisor evaluates the demand along with the facilities capacity and coordinates the facilities schedule in order to meet Owner expectations and the facilities operational objectives. The Service Advisor will build work packages, including labor and required parts, based on the type of service performed and serves as the primary contact for communication related to the status scheduled and in process maintenance events.
Responsibilities
Qualifications
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.
Cirrus is dedicated to a drug-free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.
The Service Advisor is the primary interface between the Customers of the Factory Service Center and the facilities operations. The Service Advisor is responsible for the continued upkeep and accuracy of the facility's maintenance schedule. The Service Advisor evaluates the demand along with the facilities capacity and coordinates the facilities schedule in order to meet Owner expectations and the facilities operational objectives. The Service Advisor will build work packages, including labor and required parts, based on the type of service performed and serves as the primary contact for communication related to the status scheduled and in process maintenance events.
Responsibilities
- Serves as the primary contact for Customers communication with respect to scheduling aircraft into the service center for maintenance, modifications, and service bulletin/letter compliance (Includes airframe, avionics, and engines).
- Coordinates with parts department to pre-order known required parts and service bulletin kits as required.
- Seeks to obtain warranty and/or customer approvals prior to work being performed.
- Escalate conditions or situations that may impact schedule or workflow.
- Maintains balance of shop capacity to input demand at the facility and maintenance bay levels.
- Pre-arranges outside services with suppliers as required to meet scheduled return to service targets.
- Develops and provides cost estimates/invoices to include upselling optional Service Bulletins along with collecting partial and final payments.
- Becomes familiar with Cirrus reference system to provide retrievable information regarding labor hours, parts cost, etc., regarding frequently quoted services, bulletins, and modifications.
- Keeps current on revisions to inspection requirements, changes in parts prices (particularly service bulletins) warranty status of scheduled aircraft/bulletins, revisions to FAR's and other data that could affect price quotes or customer "down time".
- Research customers' aircraft maintenance history, additional customer requests, service bulletins, air worthiness directives and provides detailed schedule options with lead-times and downtime so the customer can make an informed decision. Includes all CUSTOMER and DEMO aircraft.
- Maintains a weekly maintenance schedule (minimum two-week window).
- Attends daily /weekly crew chief/supervisory meeting, prepared to discuss pre-arranged services, parts/kit availability and other factors that influence the customer's due-out schedule.
- Provides resource and scheduling input for special projects such as modifications, engineering issues.
- Becomes familiar with maintenance task requirements that could affect a work scope maintenance event or the ability of the service center to work on a scheduled aircraft.
- Ensure customer is well informed of the maintenance cost prior to service. Works with customer to obtain work scope approval, deposit and/or payment prior to aircraft departure.
- Support coordination and planning of scheduled aircraft maintenance visits.
- Maintain knowledge of established maintenance programs, Proposal and Sales processes, Scheduling and Capacity Planning, factors influencing aircraft visit span times and intricacies involving aircraft work packages.
Qualifications
- Bachelors in Aviation Management or Aviation Maintenance Technologies and 2-4 years' experience in aviation maintenance OR 6 years' combination of experience in scheduling or aircraft maintenance with knowledge of aircraft systems, maintenance practices, inspection programs and Federal Aviation Regulations.
- Demonstrated strong Customer service skills
- Demonstrated strong written and verbal communication skills
- Demonstrated ability to prioritize multiple objectives, meet established deadlines and balance multiple projects and assignments
- Strong working knowledge of Microsoft Office Suite products
- 2-4 years prior planning / scheduling experience working in a variable demand fixed capacity environment
- Project Management Professional certification
- Airframe & Powerplant license
- Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options
- Employer-Paid Coverages: Group term life, short- and long-term disability insurance
- Flexible Spending Accounts: FSA and HSA offerings with company contributions to HSA
- Well-being: Calm Health, Employee Assistance Program, and wellness incentives through medical provider
- 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service
- PTO: Various PTO plans starting at 100 hours accrued within the first year
- Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty
- Career Development: Tuition reimbursement program and professional growth opportunities
- Exclusive Discounts: Cirrus Store, partner and marketplace discounts available
- Community & Engagement: Company and employee clubs at various locations
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.
Cirrus is dedicated to a drug-free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.