What are the responsibilities and job description for the Service Advisor position at Happy Trailers?
Happy Trailers is a family owned and operated business with 14 locations in Texas and Oklahoma. Our core values are Positively Happy, Uncommonly Honest, Extreme Customer Focus, Professional Excellence, and Relentless Hustle, and we take these seriously! If you are looking for a fun, rewarding position and feel you agree with the core values above we want to talk to you!
Overview
We are seeking a dedicated and knowledgeable Service Advisor to join our team. The ideal candidate will have a strong background in automotive service or trailer repair, with excellent customer service skills. As a Service Advisor, you will be the primary point of contact for customers, guiding them through their trailer service needs and ensuring a seamless experience from start to finish.
Responsibilities
- Greet customers and assess their automotive service needs.
- Provide detailed explanations of services and repairs needed, utilizing strong upselling techniques.
- Prepare accurate estimates for services based on customer requests and trailer diagnostics.
- Coordinate with service technicians to ensure timely completion of repairs and maintenance.
- Maintain clear communication with customers regarding the status of their vehicles.
- Handle cash transactions and maintain accurate records of services performed.
- Ensure customer satisfaction by addressing any concerns or questions promptly.
- Stay updated on automotive repair trends, technologies, and dealership policies.
Experience
- Previous dealership experience is preferred, with a focus on trailer repair and maintenance.
- Strong mechanical knowledge and experience in automotive diagnostics, trailer maintenance, and repair.
- Familiarity with various systems including transmissions, brakes, suspension, alignment, oil changes, tire services, shocks & struts, air brakes, diesel engine repair, and auto body repair.
- Proven customer service skills with the ability to effectively communicate technical information to customers.
- Experience in sales or service writing within an automotive environment is highly desirable.
- Ability to handle cash transactions accurately and responsibly. Join our team as a Service Advisor where your expertise will contribute to our commitment to providing exceptional service.
Benefits
- Competitive pay structure
- Commission
- Opportunities for advancement
- Supportive, family-oriented work environment
- Paid training
- Employee discounts
- 401(k) matching
- Dental insurance
- Vision insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Greenville, TX (Required)
Work Location: In person
Salary : $20 - $25