What are the responsibilities and job description for the Temporary Guest Ambassador position at Cirrus Aircraft?
Job Summary:
Responsible for ensuring customer satisfaction to all Cirrus customers, potential customers and guests during all visits to the Cirrus campuses. The Guest Ambassador enhances customer relationships by driving the Service Essentials to create personal experiences by creating a world class environment. Work location may be at various campus offices.
Temporary information: Role is available ASAP with planned start in December if able and ending late February.
Schedule: Monday - Friday 7:00am - 4:00pm
Duties and Responsibilities/Essential Functions – Guest Ambassador I
- Greet and welcome customers and visitors to the Cirrus campus
- Engage with customers and visitors, anticipate needs
- Receive and process all fuel orders and billing
- Drive customers to various buildings on Cirrus campus; arrange transportation as needed.
- Provide coverage to other Guest Ambassador locations as needed
- Data entry work, transferring information from Alfa to SalesForce
- Responsible for Patriot Act sign-in log for all Cirrus visitors along with name badges
- Maintain common spaces (organization, stocking, cleaning, and similar tasks)
- Energize the Cirrus Service Essentials
- Some light administrative work
- Anticipates guests' needs and responds promptly
- Strives to improve service performance
- Additional duties as required
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Education Requirements: High school diploma or equivalent required. Associates or Bachelors in Hospitality preferred.
- Experience Requirements:
- 1-3 years of customer service, marketing, sales, hospitality and/or aviation required
- Other Requirements:
- Understanding of public relations and ability to network with the local community.
- Demonstrates professionalism
- Ability to work unsupervised
- Excellent communication and organizational skills
- Strong work ethic and professional demeanor
- Attention to detail
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
- Cultivates Innovation: Creates new and better ways for the organization to be successful.
- Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
Ensures Exceptional Customer Service:
- Energizes the Cirrus Service Essentials
- Strives to improve service performance.
- Anticipates guests' needs and responds promptly.
- Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.
Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
