Bi-Lingual Information Clerk (G-12)

The Bilingual Clerk is assigned to the Family Division Information and Referral Desk and reports directly to the Information and Referral Manager. The incumbent is responsible for all administrative and clerical duties, including providing exceptional customer service in English and Spanish for all visitors and employees. The Bilingual Clerk shall perform a variety of administrative duties in Family Law Cases, including Domestic, Child Support, Juvenile, and CINA/TPR. 

Additionally, the Bilingual Clerk is responsible for work to include, but is not limited to, screening telephone inquiries via the automated call distribution center and information counter, reviewing case files, data entry, informing litigants of upcoming hearings via email or telephone, providing procedural guidance and referrals for community resources, and performing a variety of clerical duties.Work Duties include but are not limited to:

• Provides a high level of customer service in English and Spanish to judges, attorneys, and the public (in-person, virtually, and by phone) regarding family law matters. DOES NOT GIVE LEGAL ADVICE.
• Serves as the initial point of contact for parties and counsel to provide case status and general procedural guidance, both virtually and in person.
• Establishes and maintains effective working relationships with co-workers and the general public. 
• Informs litigants of the Self-Represented Litigant Orientations for divorce and child support proceedings and assists them with registration.
• Interacts with Judges, Magistrates, public officials, attorneys, litigants, co-workers, and the general public. Provide Family Division forms upon request and ensure they are the most current and available for distribution. 
• Assists and screens litigants, attorneys, and other court staff seeking virtual or in-person access to Family Division offices.
• Maintains materials for public distribution on family law issues and community-related services.
• Provides litigants with case status and general procedural guidance.
• Emails the Zoom links and required court forms to litigants and attorneys for scheduled hearings, as needed. 
• Delivers outgoing mail; picks up and disburses incoming mail to appropriate staff members.
• Serves as a liaison between the magistrates' courtroom and the public while the court is in session.
• Maintains and reports monthly statistics regarding the number of individuals served.
• Performs other duties as assigned.

Must be fluent in English and Spanish (reading, writing, and speaking). 
High school diploma or G.E.D. certificate plus six (6) months of experience performing routine clerical assignments.

• Familiarity with Microsoft Office 365
• Ability to handle confidential information with discretion.
• Must be able to work independently and make sound judgments.
• Must be able to demonstrate a high level of professionalism with Judges, Magistrates, court personnel, public officials, and employees from other justice partners.
• Must be able to interact and communicate with individuals of diverse backgrounds.
• Must be fluent in English and Spanish (reading, writing, and speaking).
• Knowledge of applicable computerized information systems.
• Knowledge of standard formats for data entry and preparation of information.
• Knowledge of modern office practices, procedures, and equipment.
• Ability to maintain records and files to prepare accurate and concise reports.

Funding Source
This is a full-time, 100% grant-funded position with benefits.

All applicants are subject to a background check.

The Circuit Court for Prince George's County is a drug-free workplace and an equal opportunity employer committed to diversity. We do not discriminate based on race, color, religion, age, sex, marital status, national origin, physical or mental disability, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by state or federal law.

A request for ADA accommodations for interviews should be made when the interview is scheduled.