What are the responsibilities and job description for the Sr Inside Sales Rep position at CIRCOR International, Inc.?
Position Summary:
Inside Sales Rep provides management and oversight of U.S. Navy pumps projects from the request for quotation (RFQ) through product delivery and post-installation testing. The Inside Sales Rep serves as a single point of contact for the customer’s purchasing, engineering, operations, and quality departments. The Inside Sales Rep is responsible for managing or directly providing customer service and inside sales support. This role also provides technical assistance, support and value selection of products for various applications taking into consideration price and availability, consulting with other internal stakeholders when required.
Key Responsibilities:
- Reviews customer requests for U.S. Navy project quotations coordinating with other teams including engineering, planning, purchasing, operations, and quality to develop quotations considering factory capability, factory capacity, and financial results
- Prepares and submits written (verbal where appropriate) quotations for U.S. Navy project customers and representatives in accordance with CIRCOR and customer requirements
- Facilitates initiative-taking customer communications and addressing customer inquiries throughout the duration of the quotation and purchase order acceptance process
- Based on Application Engineer input, recommends product or service enhancements to improve customer's satisfaction and sales potential
- Document sales and marketing activities along with tracking of opportunities
- Additional tasks and responsibilities as assigned
Knowledge, Skills & Abilities:
- Knowledge of Terms and Conditions, FAR/DFAR is necessary
- Strong commitment to process and procedure adherence
- In-depth understanding of concepts and principles in customer service. Able to solve routine and complex problems using information sources provided, or by conceptual and innovative thinking, with or without supervision
- Self-starter, organized, thorough, and meticulous
- Able to plan and prioritize work to meet demanding customer and internal deadlines
- Able to maintain a high level of accuracy producing quality work when working under pressure
- Intermediate data entry skills and is proficient using Microsoft Word, Excel, and Outlook software
Other
- U.S. Citizen
Education & Experience:
- Bachelor of Science degree, preferably in or with appropriate valve, regulator, and fluid mechanics/control related coursework, education, or experience will be considered. Significant work experience can be substituted for educational requirements on a case-by-case basis
- 2-4 years’ technical customer service experience in manufacturing support
- 5 years’ experience in a technical environment. Familiar with standard manufacturing concepts, practices, and procedures