Track and Trace Representative - All Shifts

Track and Trace Representative - All Shifts Location Fort Wayne, IN (Headquarters) Type Full Time Track & Trace Representative - REMOTE Ready to break into the logistics industry with a company that’s growing fast? Our Track & Trace team is growing, and we’re looking for driven individuals ready to make an impact from day one! As Track & Trace Representative, you will work in a fast-paced environment coordinating our day-to-day shipments and support the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and to proactively monitor the movement of freight to ensure customer satisfaction. Responsibilities: Enter new load orders into our proprietary web-based software Initiate “check calls” to track and trace drivers on all pickups and deliveries Communicate internally correspondence with drivers to ensure accurate documentation Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays Maintain and collect proper paperwork for each shipment Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues Skills/Abilities: Must have strong attention to detail Ability to prioritize, balance, and organize information while completing multiple tasks. Above average proficiency in Google Drive and Microsoft Suite Excellent written and verbal communication skills Excellent teamwork skills Education and Experience: 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics Automotive experience highly preferred High school diploma or equivalent required Associate's degree preferred Call center experience is a bonus Benefits: Full-time: 40 hours per week On-site training and career development Paid holidays and paid time off Insurance benefits including but not limited to: Health, vision, dental, life, and disability 401(k) Plan Don’t miss your chance to join a high-energy team where your work truly matters—apply now to become a Track & Trace Representative at Circle Logistics. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.