What are the responsibilities and job description for the Sales BDC Manager position at Ciocca Automotive?
Ciocca Automotive is hiring a Business Development Manager to lead and support a centralized Sales BDC serving multiple dealership locations across our growing organization.
This role is all about execution, consistency, and results at scale. You’ll coach and support BDC agents handling phone and internet leads for multiple stores, ensuring strong follow-up, disciplined appointment-setting, and accountability—without reinventing proven processes.
If you’re a data-driven leader who thrives in centralized operations and knows how to turn lead volume into shown appointments and sales, we want to hear from you.
- Lead a centralized Sales BDC team supporting multiple dealership locations
- Reinforce established phone and internet lead processes across all assigned stores
- Coach agents to improve appointment set, show, and conversion performance
- Monitor CRM activity (VinSolutions preferred) to ensure timely, professional follow-up
- Track performance by agent and by store; drive accountability and consistency
- Maintain working knowledge of inventory, incentives, and selling strategies across brands
- Partner with dealership leadership, marketing, and website vendors to support lead flow
- Provide insights and reporting on trends, performance, and opportunities
- Automotive BDC, Internet Sales, or CRM leadership experience (required)
- Experience in a centralized BDC or multi-store environment strongly preferred
- Proven ability to coach teams and drive measurable results
- Strong CRM knowledge (VinSolutions a plus)
- Organized, performance-focused, and comfortable managing multiple locations
- Metrics-driven mindset with a focus on follow-up and accountability
- Flexibility, including some weekend availability
- 52 dealerships | 25 brands | 18 collision centers (PA & NJ — and growing)
- 40-hour workweek with shortened sales hours
- In-house training & Ciocca Leadership Academy
- Real advancement opportunities within a growing organization
- Competitive benefits including: Medical, Dental, Vision, FSA/HSA, 401(k) with employer match
- Paid holidays & PTO
- Employee discounts, engagement events, and referral bonuses
Interested? Apply here
Ciocca Automotive is an Equal Opportunity Employer. Employment is contingent upon completion of a background check and pre-employment drug screening.