What are the responsibilities and job description for the IT User Support/Help Desk position at Cinter Career?
▶︎ Job DetailsJob Title: Help Desk IT Support Technician / Engineer Client: Japanese IT company Working Location: New York, NY10172Working Style: This role is 5days onsite Employment Type: Full-time, Non-exemptSalary: $28–$30 / hourBenefit: 401K, Sick LeaveWorking Hours: 9AM to 5PM (Including 30 mins unpaid lunch break)▶ Key Responsibilities• Provides technical support for end users via phone, email, and in-person by analyzing and troubleshooting issues, and performing hardware/software installation and testing.• Maintains user manuals and internal documentation to support continuous improvement.• Performs server administration support including monitoring activities.• Monitors network environment; handles desktop and network maintenance, software installation, and troubleshooting.• Performs user account management and basic server administration tasks.• Prioritizes incoming IT requests and escalates to appropriate teams as necessary.• Provides periodic IT training to users and participates in regional/global IT-related projects.• Business travel required within Continental US and South America (1–2 times per year).▶︎ The right candidate will possess:• Ability to work effectively under management direction and as a strong team contributor.• Strong communication skills with customers and internal IT teams.• Excellent organizational skills and commitment to high-quality work.• Ability to learn quickly with minimal supervision.• Strong multitasking skills; customer-focused and detail-oriented.▶︎ Required Qualifications & Skills• Bachelor’s degree in Computer Science or related field, or equivalent IT experience.• Minimum 1-2 years of experience in end-user support with Windows LAN/WAN/Remote Access.• Strong knowledge of Windows OS, Office365, Adobe Acrobat, WebEx.• Experience supporting and troubleshooting iOS devices, conference systems, MS Surface, and HP laptops.• ITIL Foundation, A , Network , Microsoft, or other vendor certifications preferred.• Proficient English communication skills required; Japanese/Spanish preferred but not required. Powered by JazzHRVR7Y5sfRcH
Salary : $75,000 - $95,000