Assistant Manager - Cinnabon Valley River Center

Job Overview – Assistant Manager

Mission

The Assistant Manager is responsible for acting in a leadership role to the crew leaders as well as the crew. He/She must lead by example in values and responsibilities:

• We A.C.T. Guest First - Develop behaviors to effectively model "We A.C.T. (Attentive, Cheerful, Timely) Guest First" with internal customers and guests.
• We are Clean and Attractive - learn the importance of maintaining a clean and attractive work environment and appearance.
• We are Fast - Identify what is needed to create an environment where all employees share in the responsibility of exceeding guest satisfaction.
• We Always Deliver High Quality - Learn what is meant by quality and how to demonstrate behaviors that support the consistent delivery of quality products.
• We Enjoy Working Here - Explore the conditions that allow employees to gain personal, guest, and organizational satisfaction

An Assistant Manager should be able to recite these values and value proposition.

Duties & Responsibilities

Sales and Profits

• Build sales by promoting guest satisfaction.
• Manage labor costs by evaluating actual labor against projected sales throughout the shift.

Product Quality

• Maintains and delivers high quality products using the PACE system.
• Monitors product quality by managing crewmember performance and providing specific feedback.

Service

• Trains Crew members in WOW! Service.
• Trains Crew members to respond proactively to the guest.
• Effectively manages shift to exceed the guest's expectations.
• Models and promotes the Cinnabon culture and values.

Housekeeping

• Trains Crew members to maintain bakery cleanliness during shift.
• Follows bakery-cleaning schedule and checklists.
• Troubleshoots equipment repairs.
• Follows procedures for reporting maintenance problems.

Staffing

• Uses shift planning tools to deploy crew members effectively.
• Ability to conduct interviews for crew member selection.

Training

• Trains crew member on all positions using the approved job aids.
• Conducts effective crew member orientations.
• Trains crew member on new products.

Performance Management

• Effectively manages shifts and leads the team in Bakery Manager's absence.
• Accomplishes all management duties in a timely manner.

Policies and Procedures

• Follows procedures outlined in the Operations Manual.
• Follows cash control policy and security policy.
• Knowledgeable in register discounts and promotions.
• Maintains safe working conditions in the bakery.
• Reports accidents and incidents to Bakery Manager / Franchise Partner within 24 hours.

Employee Relations

• Effectively coaches crew members for improved performance.
• Accurately, consistently document performance when appropriate.
• Uses consistent practices in managing performance problems.

Administration

• Accurately completes all financial reports.
• Makes accurate drawer counts, safe audits, petty cash and bank deposits following company guidelines.
• Schedules weekly labor efficiently and ensures sign in/out record keeping is accurate.
• Reports and reconciles weekly payroll
• Understands weekly P&L statement and take corrective actions as needed.
• All other duties as assigned to the Bakery Manager or Franchise Partner.

Critical Skills

• Leadership and Motivation
• Problem Solving/Cognitive Skills
• Teamwork and Interpersonal Communication Skills
• Honesty and Integrity
• Maturity and Stability

Essential Physical Requirements:

• Ability to communicate with Guests and co-workers.
• Ability to read and perform functions of addition and subtraction and make correct change.
• Ability to process information through the POS register system.
• Ability to lift up to 50lb bags or pull 35lb batches of dough from the mixer.
• Ability to lift up to 35lb boxes of frozen products.
• Ability to work in a warm environment (ovens) and react to buzzers and timers.
• Ability to climb ladders, and bend at the waist to clean equipment and stock shelves.
• Ability to use hands, arms, shoulders, and back to produce rolls for up to 4-hour periods.
• Ability to work around industrial strength cleaners.
• Ability to weigh and measure baking products.
• Ability to stand for up to 4 hours without a break.
• Ability to operate the mixer

Professional Background

• Associate Degree or equivalent work experience in a high volume food service or retail environment.
• Demonstrated ability to positively effect bakery sales and profits.
• Demonstrated ability to train and motivate the crew to exceed the Guest's expectations.

Base Pay is negotiable Depending on Experience

Pay: From $19.00 per hour

Expected hours: 40.0 per week

Work Location: In person

Benefits:

Salary : $19