JOB SUMMARY

The Cast Member Trainer acts as a Brand Ambassador for Cinepolis and will assist the management team in executing on the job training initiatives for new cast members. The Cast Member Trainer will be responsible for training new cast members on essential functions of the job while providing great guest service to our customers in the areas of Box Office/Guest Services, Concessions, Running and Cleaning.

JOB DUTIES

• Partner with managers to determine training needs and schedule.
• Train all new team members on the Box office and/or Concessions essential functions. 
• Ensure team members are following all job process and procedures throughout the shift. 
• Follow any/all assigned training schedules.
• Provide feedback to trainee and management on training progress.
• Ensure guest service is professional, helpful, thorough, and timely.
• Perform concession preparation, cashiering and light maintenance duties.
• Set up and maintain appropriate stock levels for box office and concessions.
• Greet guests, assemble food orders, operate point-of-sale terminals, and make accurate change.
• Maintain cleanliness of all work areas including but not limited to concessions, box office, lobby, restrooms, hallway, auditoriums, and employee break room.
• Follow sequence of service policy for each guest transaction.
• Answer questions from guests and resolve any concerns.
• Adhere to all company policy and procedures.
• Complete all opening, mid and closing procedures.
• Assist wait staff with the distribution of food and the bussing of tables and auditoriums.
• Clear and reset seats and trays before and after each film.
• Assist with crowd control and seating of guests as needed.
• Inform management team of any guest issues and or maintenance requests.
• Ensure the security of all box office cash and tickets.
• Distribute and understand proper use of hearing-impaired equipment.
• Enforce ratings to keep underage guests from accessing auditoriums with adult content.
• Assist with other functions as instructed by the management team.
• Communicate all movie projections issues with a theater manager. 
• Remain up to date on movie summaries.
• Perform other duties as assigned.

EDUCATION AND/OR EXPERIENCE AND SKILLS

• 1 year of Box Office or Guest Services experience with Cinepolis 
• Proficient guest service, administrative and follow-up skills
• Must be able to communicate effectively with guests, supervisors, and peers.
• Must be able to stand, walk, lift, twist, bend and use stairs on a frequent basis.

• Must have good verbal communication as well as basic math skills.
• Ability to meet tight deadlines under minimal supervision.
• Proper cash handling etiquette.
• Knowledge of basic food handling.

• Must be able to work nights, holidays, and weekends.
• Knowledge of company policy and procedure.
• Ability and desire to be a role model and train on operational standards.

• Ensure training programs are vibrant and entertaining to engage trainees.

WORKING CONDITIONS/PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will walk, bend, and stand for periods of time. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance.

While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust and activity can be expected. The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of premise.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business needs.

Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.