What are the responsibilities and job description for the Operations Management Supervisor position at Cincinnati Open?
POSITION SUMMARY
The Cincinnati Open is seeking candidates for a full-time position. This position is responsible for the planning, management, support, and supervision of event-related facility operations. The Operation Management Supervisor works in support of the Director of Operations, Facilities Manager, and the operations team to ensure the successful execution of year-round club operations, events, and tournaments.
The Operations Management Supervisor assists the team in meeting the short-and-long-term needs of a growing organization. Independence, initiative, and a willingness to learn will make this individual an ideal addition to our team in a role that has the possibility of growth opportunities.
This position requires flexibility, strong leadership, and the ability to work extended hours, including nights and weekends, as operational needs exist.
WHO YOU ARE
A successful candidate must be friendly, energetic, positive and committed to provide outstanding service for fans, contractors, exhibitors, vendors, sponsors, volunteers, staff, and club members while ensuring safe, efficient, and high-quality event operations.
This role requires strong communications and organizational skills, keen attention to details, creative problem solving, as well as an openness to meeting challenges in time-sensitive scenarios.
WHAT YOU’LL DO
- Recruit, hire, train, schedule, and supervise Field Service Interns
- Monitor recruiting platforms including Teamwork Online and Handshake
- Identify qualified candidates, conduct Microsoft Teams interviews, and recommend candidates for hire
- Respond to intern questions and provide ongoing support
- Evaluate intern performance and provide feedback to improve productivity
- Monitor teamwork and morale among interns and implement improvements as needed
- Supervise Court intern groups
- Create materials and recommendations to improve the internship program
- Coordinate and manage all planned events, determining required facility support resources
- Develop and implement comprehensive plans to prepare courts, and grounds for scheduled events
- Oversee and assist with pre-event projects and site setup
- Support assigned contractors to ensure completion of contractual work
- Assist Facility Managers with monitoring facility and event operations during events
- Assist with opening and closing responsibilities for the site
- Secure all equipment and supplies before and after events
- Produce post-event and post-tournament reports
- Update operations photos annually
- Make recommendations to improve event operations and tournament execution year over year
- Assist in the development, implementation, and management of plans for court-related operations
- Support court resurfacing contractors
- Manage court washing projects and drying processes
- Oversee pressure washing contractors
- Order, organize, inventory, and store court supplies and equipment
- Retrieve and store court supplies post-event
- Preserve windscreens and court equipment
- Develop and implement plans for grounds preparation and maintenance for scheduled events
- Support volunteers with supplies and equipment for watering and weeding
- Manage irrigation systems and adjust run times before and after tournaments
- Support and manage landscaping contractors and plant suppliers
- Assist with post-event adjustments and off-season landscaping projects
- Schedule and support facility and event-related contractors
- Assist in the return of rental equipment
- Maintain storage areas by cleaning, organizing, and inventorying equipment
- Maintain and operate facilities and operations equipment
- Assist with equipment winterization and seasonal shutdowns
- Conduct routine inspections for safety and security concerns
- Adhere to all federal, state, local, and OSHA regulations
- Obtain and maintain OSHA forklift and other required equipment certifications for self and interns
- Create and maintain an atmosphere of warmth, personal interest, and positivity when welcoming guests
- Respond to phone, electronic, and in-person inquiries with timeliness and accurate information
- Assist with meeting preparation, including space reservations, IT set-up, and document preparation
- Maintaining tidiness of breakroom and conference rooms
- Assisting in year-round administrative tasks
- Aid in planning itineraries and agendas for incoming guests, job candidates, and traveling team members
- Coordinate team and special occasion events, both on and off-site
- Secure reservations and coordinate rooms and dining accommodations for visitors
- Maintain office supply levels and schedules for routine maintenance of office equipment
- Provide copier support to tour officials in the player areas, media center, broadcast booths, and officials tent
- Handle all on-boarding of summer interns, including updating manual, setting up on timekeeping system, arrange Lunch and Learn series meetings
- Work collaboratively to streamline office processes and systems
- Participate in internal and external projects to provide administrative support
- Communicate effectively via phone and electronically with team members, vendors, guests, and partners
- Other duties as assigned by management
REQUIRED EDUCATION/EXPERIENCE/SKILLS/ABILITIES
- Strong writing, organizational, and time management skills, with the ability to be responsive and balance priorities, work activities, and resources in a fast-paced, cross-functional environment
- Demonstrates the highest standards of ethical behavior, sometimes with sensitive information
- Meets deadlines and takes accountability and ownership of responsibilities
- Completed four-year college degree or equivalent work experience in Sports Management, Event Management, Facility Management, or a related field required
- Must have 2-5 years applicable work experience
- Must be able to sit or stand for prolonged periods of time, lift boxes weighing up to 50 lbs, and climb ladders
- Ability to work independently and manage multiple priorities
- Microsoft Office Suite experience, and a willingness to become proficient in this area
- Proven ability to supervise and lead teams
- Valid driver’s license with a clean driving record