What are the responsibilities and job description for the Facilities Management Supervisor position at Cincinnati Open?
POSITION SUMMARY
The Cincinnati Open is seeking candidates for a full-time position. The Facilities Management Supervisor is responsible for the planning, coordination, supervision, and execution of facility building operations and asset management across the site. This role supports the Director of Operations, Facilities Manager, and the operations team. Lead team to ensure seamless daily operations and successful execution of year-round club activities, tournaments, and special events.
The Facilities Management Supervisor assists the team in meeting the short-and-long-term needs of a growing organization. Independence, initiative, and a willingness to learn will make this individual an ideal addition to our team in a role that has the possibility of growth opportunities.
This position may require long hours, evenings, and weekends as required to support events and tournaments.
WHO YOU ARE
A successful candidate must be friendly, energetic, positive and committed to provide outstanding service for fans, contractors, exhibitors, vendors, sponsors, volunteers, staff, and club members while ensuring safe, efficient, and high-quality event operations.
This role requires strong communications and organizational skills, keen attention to details, creative problem solving, as well as an openness to meeting challenges in time-sensitive scenarios.
WHAT YOU’LL DO
- Recruit, hire, train, schedule, and supervise full-time interns and Field Service Interns
- Manage recruiting efforts through TeamWork Online
- Screen candidates, conduct Microsoft Teams interviews, and make hiring recommendations
- Develop job-specific position descriptions and training materials
- Serve as a primary point of contact for intern questions and support
- Monitor intern performance, productivity, teamwork, and morale; provide feedback and improvement strategies
- Manage intern timesheets and conduct performance evaluations
- Develop recommendations and materials to enhance the internship program
- Monitor HVAC systems and lighting controls performance on sitewide building automation system
- Monitor and identify building system performance issues
- Repair and replace door hardware as needed
- Assist in the development and implementation of operational plans for:
- Buildings and site security
- Building system operations
- Shipping and receiving (HiveWatch and barcode systems)
- TV and broadcast truck compounds
- Oversee and assist with pre-event site setup and post-event breakdown
- Support opening and closing procedures for the facility
- Manage and monitor day-to-day facility operations across the site
- Provide rotational oversight of all areas to identify environmental, safety, and security concerns
- Assist with contractor oversight and coordination
- Support musicians, entertainers, volunteers, and hospitality areas
- Assist assigned volunteer committees and vendors
- Manage rental equipment distribution, control, and return
- Handle distribution of all incoming and outgoing mail, including shipping items within FedEx, UPS, etc.
- Order and maintain operational, ecological, and facility supplies
- Inventory, secure, and maintain equipment, including radios and on-site televisions
- Manage the Key Watcher system, keys, hardware, and padlock combinations
- Maintain storage areas through organization and cleanliness
- Preserve and maintain court equipment, windscreens, and operational tools
- Assist with winterization of facilities and ongoing grounds maintenance
- Maintain and service operations equipment
- Inventory fire extinguishers and coordinate annual servicing
- Create and manage inspection checklists for cleanliness, safety, and traffic control
- Ensure compliance with all federal, state, local, and OSHA regulations
- Obtain and maintain OSHA forklift and other equipment certifications
- Create post-tournament reports and update annual operations photos
- Recommend process improvements to enhance efficiency, productivity, and customer service
- Other duties as assigned by management
REQUIRED EDUCATION/EXPERIENCE/SKILLS/ABILITIES
- Strong writing, organizational, and time management skills, with the ability to be responsive and balance priorities, work activities, and resources in a fast-paced, cross-functional environment
- Demonstrates the highest standards of ethical behavior, sometimes with sensitive information
- Meets deadlines and takes accountability and ownership of responsibilities
- Completed four-year college degree or equivalent work experience in Sports Management, Event Management, Facility Management, or a related field required
- Must have 2-5 years applicable work experience
- Must be able to sit or stand for prolonged periods of time, lift boxes weighing up to 50 lbs, and climb ladders
- Ability to work independently and manage multiple priorities
- Microsoft Office Suite experience, and a willingness to become proficient in this area
- Proven ability to supervise and lead teams
- Valid driver’s license with a clean driving record