Housing Specialist (HCV)

ESSENTIAL FUNCTIONS: include, but are not necessarily limited to:
• Interview residents and applicants to obtain and verify all income and family composition to establish initial and continued eligibility of applicants and participants for HCV/Section 8 Programs.
• Timely complete all required certifications timely, in accordance to agency policies, procedures and federal regulations.
• Process reported changes of applicant and participating families utilizing CMHA’s software system.
• Calculate monthly payments for housing assistance payment, tenant rent to owner and utilities.
• Perform walk in duty to provide assistance to clients.
• Generate appointments, terminations, addendum notifications and various correspondence, forms and letters from CMHA’s software system for participants, owners, applicants and others in accordance with program rules.
• Develop positive professional relationships with applicants, participants and property owners for delivery of service in accordance with CMHA’s established Gold Performance Standards.
• Follow up with the client and landlord to gather necessary forms and/or status of units.
• Assist with and conduct briefing sessions. Performs a re-briefing if the client does not understand and/or needs clarity concerning the HCV/Section 8 programs.
• Update client records, answer questions, estimate the subsidy, tenant rent to owner and utilities for applicants and participants in accordance with program rules, regulations and CMHA’s established SOPs.
• Process RTAs and list units for inspection.
• Answer and timely respond to email, phone, verbal, electronic and written communications from both internal and external clients.
• Prepare a variety of correspondence, reports, etc. utilizing primarily Microsoft Office and CMHA’s Agency specific Software system(s).
• Prepare, organize, print and assemble various material used in a variety of agency functions.
• Input information and extrapolate reports from the computer system relative to Housing Choice Voucher Program.
• Review and process information for both owner and participant terminations from the HCV program.
• Provide customer service in accordance to CMHA’s Gold Standards to both internal and external clients, community stakeholders and other agency contacts.
• Perform additional duties as assigned.