What are the responsibilities and job description for the Inside Sales Specialist position at Cincinnati Incorporated?
After-Market Inside Sales Specialist: Harrison, OH (JOB ID: 1308).
Cincinnati Incorporated is a privately owned industrial machine manufacturer that has been a staple in the fabrication industry since the late 1890s. We pride ourselves on a hard day’s work and quality. Our employees have shaped the reputation and culture at CI with their uncompromising integrity, focus, and innovation. The icing on top of the cake: we offer a competitive and comprehensive benefits package. Are you ready for your career at CI?
Position Summary and Purpose We are looking for a driven and customer-focused Aftermarket Inside Sales Specialist to own and grow revenue in our aftermarket parts, service contracts, and equipment- upgrade business. This is a high-impact, quota-carrying inside sales role that blends proactive outbound prospecting, expert quoting, disciplined follow-up, and tight collaboration with our Field Service and Technical Support teams. If you love turning installed-base customers into repeat buyers and have a knack for consultative selling over the phone and email, this role is for you.
Duties and Responsibilities:
- Proactively drive aftermarket parts, consumables, service contracts, and upgrade revenue from the existing installed base and inbound inquiries
- Build and send accurate, professional quotes for spare parts, repair services, retrofit kits, and performance upgrades (same-day turnaround expected on standard items)
- Relentlessly follow up on open quotes (phone, email, SMS) to convert them into orders; achieve or exceed monthly quote-to-close targets
- Own and maintain a healthy opportunity funnel specifically for upgrades, retrofits, and major spare-part packages
- Partner daily with the Field Service organization: pull service reports, identify upsell/cross-sell opportunities during PM visits or breakdowns, and recommend solutions
- Conduct outbound campaigns to installed-base accounts (lapsed buyers, aging equipment, warranty expirations, etc.)
- Update and enrich CRM records with equipment details, service history, and upgrade eligibility
- Work with engineering and pricing teams to develop custom upgrade proposals when needed
- Track and report on key aftermarket metrics: quote volume, win rate, average order value, funnel velocity, and revenue attainment
- Support customers on basic part identification and order status questions
Education and Experience:
- 2 years of inside sales or account management experience, ideally selling spare parts, service contracts, or technical aftermarket products
- Proven track record of hitting or exceeding revenue/quota targets
Knowledge, Skills, Abilities, Characteristics, etc.
REQUIRED:
- Exceptional phone presence and written communication skills
- Strong technical aptitude – comfortable reading schematics, parts manuals, and service reports
- Proficiency with CRM such as Hubspot, SalesForce, or Dynamics
- Advanced Excel skills for pricing, margin analysis, and reporting
- Disciplined follow-up habits and experience managing a high-volume quote pipeline
- Ability to build trusted relationships with field technicians and service managers
PREFERRED:
- Experience in industrial equipment, heavy machinery, automotive, aerospace, medical devices, or similar capital-equipment aftermarket
- Familiarity with ERP systems ( Epicor, SAP, Oracle, NetSuite, etc.) for part lookup and availability
- Experience selling upgrades, retrofits, or modernization packages
- Bilingual abilities are a plus
Physical Demands and Work Environment: This position is an office position that may involve trips to the manufacturing facility on premises. Standing, walking, bending, kneeling, required infrequently. The employee is frequently required to use hands, talk and hear. The employee must occasionally lift, move or carry up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.
EOE including Vets/Disabled
This role does not offer sponsorship employment benefits and being authorized to work in the U.S. is a precondition of employment. You must be a U.S. Citizen, U.S. National, or recent lawful permanent resident to apply.
Some more amazing benefits offered by Cincinnati Incorporated:
✓ Paid Vacations
✓ Paid Holiday and Personal Days
✓ Medical Insurance (including HSA)
✓ Dental Insurance
✓ Vision Insurance
✓ Accident Insurance
✓ Life Insurance: AD&D
✓ Disability Insurance
✓ Generous 401K Employer Match
✓ Flexible Spending Account
✓ Tuition Reimbursement
✓ Employee Assistance Program
✓ Parental Leave