What are the responsibilities and job description for the Manager, Gift Processing position at Cincinnati Children's Hospital?
Primary Location South Campus
Department Development
Shift Day (United States of America)
Schedule Full time
Weekly Hours 40
FTE 1
Employee Status Regular
JOB RESPONSIBILITIES Gift Processing Operations
Oversee daily gift processing operations and troubleshoot donations processed by the gift entry team.
Manage online gift processing and serve as primary liaison to the credit card processor for reporting, fraud investigation, and refunds.
Process third-party donations, matching gifts, and other workplace giving programs.
Generate and manage pledge reminders and gift receipts.
Financial Reconciliation & Compliance
Ensure accurate financial reconciliation, gift accounting, and audit readiness.
Manage daily deposits, monthly reporting, and balancing for the Development bank account.
Ensure gift revenue is recorded and distributed in compliance with Cincinnati Children’s policy.
Update Standard Operating Procedures as regulations and systems change.
Donor Service & Complex Gifts
Manage donor inquiries related to gifts, receipts, and pledges.
Manage complex gift transactions and resolve gift discrepancies.
Serve as a resource to Development colleagues on gift policy and processing questions.
Identify problem trends and implement solutions that improve processes and workflow.
Team Leadership & Systems
Lead, coach, and manage the performance of the gift entry team.
Hire, onboard, and develop staff in partnership with Human Resources.
Serve as primary liaison to the development database vendor on system functionality.
Coordinate software implementations and upgrades with IS and communicate process changes.
JOB QUALIFICATIONS
Bachelor's degree in a related field
5 years of work experience in a related job discipline
About Us
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
Cincinnati Children's is:
Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
Recognized as one of America’s Best Large Employers (2025) , America’s Best Employers for New Grads (2025)
One of the nation's America’s Most Innovative Companies as noted by Fortune
Consistently certified as great place to work
A Leading Disability Employer as noted by the National Organization on Disability
Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)
We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.
Comprehensive job description provided upon request.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
Department Development
Shift Day (United States of America)
Schedule Full time
Weekly Hours 40
FTE 1
Employee Status Regular
- Expected Starting Pay Range $83,969.60 - $107,224.00
- Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.
JOB RESPONSIBILITIES Gift Processing Operations
Oversee daily gift processing operations and troubleshoot donations processed by the gift entry team.
Manage online gift processing and serve as primary liaison to the credit card processor for reporting, fraud investigation, and refunds.
Process third-party donations, matching gifts, and other workplace giving programs.
Generate and manage pledge reminders and gift receipts.
Financial Reconciliation & Compliance
Ensure accurate financial reconciliation, gift accounting, and audit readiness.
Manage daily deposits, monthly reporting, and balancing for the Development bank account.
Ensure gift revenue is recorded and distributed in compliance with Cincinnati Children’s policy.
Update Standard Operating Procedures as regulations and systems change.
Donor Service & Complex Gifts
Manage donor inquiries related to gifts, receipts, and pledges.
Manage complex gift transactions and resolve gift discrepancies.
Serve as a resource to Development colleagues on gift policy and processing questions.
Identify problem trends and implement solutions that improve processes and workflow.
Team Leadership & Systems
Lead, coach, and manage the performance of the gift entry team.
Hire, onboard, and develop staff in partnership with Human Resources.
Serve as primary liaison to the development database vendor on system functionality.
Coordinate software implementations and upgrades with IS and communicate process changes.
JOB QUALIFICATIONS
Bachelor's degree in a related field
5 years of work experience in a related job discipline
About Us
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
Cincinnati Children's is:
Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
Recognized as one of America’s Best Large Employers (2025) , America’s Best Employers for New Grads (2025)
One of the nation's America’s Most Innovative Companies as noted by Fortune
Consistently certified as great place to work
A Leading Disability Employer as noted by the National Organization on Disability
Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)
We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.
Comprehensive job description provided upon request.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
Benefits:
Health Insurance, Vacation & Paid Time Off, Retirement PlanSalary : $83,970 - $107,224