What are the responsibilities and job description for the Togo/Host position at Cimino's Little Italy?
Job Summary
We are seeking an energetic and welcoming Togo/Host to join our dynamic hospitality team! As a vital first point of contact, you will create a warm and inviting atmosphere for our guests, ensuring their experience begins on a positive note. Your enthusiasm, excellent communication skills, and organizational abilities will help manage reservations, coordinate seating, and deliver exceptional guest services. This paid position offers an exciting opportunity to develop your hospitality skills in a fast-paced environment dedicated to guest satisfaction and memorable experiences.
Responsibilities
- Greet guests with enthusiasm and professionalism, making them feel valued from the moment they arrive
- Manage restaurant reservations efficiently using restaurant table management systems such as Aloha POS or Toast POS
- Coordinate seating arrangements to optimize table turnover while maintaining guest comfort
- Answer phone inquiries with courteous phone etiquette, providing accurate information about wait times and reservations
- Maintain organized guest lists and waitlists, updating status regularly to ensure smooth flow of service
- Assist with guest relations by addressing questions or concerns promptly and courteously
- Support food service staff by facilitating communication between guests and servers, ensuring seamless service delivery
Requirements
- Prior experience as a host or hostess in a restaurant or food service environment preferred
- Strong knowledge of restaurant reservation management systems such as Aloha POS or Micros POS
- Excellent customer service and communication skills to engage with diverse guests effectively
- Ability to handle phone communication professionally, demonstrating proper phone etiquette
- Basic math skills for managing reservations, waitlists, and seating calculations
- Organizational skills to manage multiple tasks efficiently in a busy setting
- Familiarity with food safety standards and hospitality best practices is a plus
- Experience with hotel or guest services environments is advantageous but not required
Join us if you’re passionate about creating welcoming atmospheres and delivering outstanding guest experiences! This role offers the chance to grow within the hospitality industry while contributing to a vibrant team dedicated to excellence.
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $15