Service Buyer

Job Family: Operations

Opportunity Title: Service Buyer

Location: Duncan

Short Description:

The Service Buyer supports CIMCO’s National Parts Centre by sourcing, purchasing, and expediting parts and materials required by refrigeration mechanics, engineers, and sales teams across North America. This fast‑paced role combines buyer responsibilities with technical support, ensuring accurate pricing, lead times, and product information. The Service Buyer works directly with vendors, manages purchase orders, resolves part‑related issues, and maintains strong internal service levels within the NPC.

Detailed Description:

The Service Buyer plays a key role in CIMCO’s National Parts Centre (NPC), functioning as a Buyer, Expediter, and technical resource for internal staff. This position ensures that mechanics, engineers, and sales representatives receive timely, accurate information on pricing, availability, and delivery of parts and materials. The Service Buyer manages vendor relationships, issues purchase orders, tracks shipments, and troubleshoots part‑related issues to keep service operations running smoothly across North America.

Company Benefits:

• 13 paid holidays
• Vacation and sick pay
• PPE provided along with annual allowance for boots and prescription safety glasses
• Work shirts provided by company
• Annual appreciation package
• Early performance evaluation opportunities
• Competitive benefits (medical/ dental/ vision)
• 401k match
• Company paid life insurance and disability
• Employee assistance program
• Career development opportunities

Responsibilities:

• Provide fast, accurate pricing and delivery quotations to refrigeration mechanics, engineers, and sales teams via phone, email, fax, or SAP.
• Verify stock levels using SAP and confirm availability with preferred vendors.
• Use industry resources to identify parts, cross‑reference components, and locate alternative solutions when needed.
• Identify potential suppliers, request information, negotiate pricing, and maintain strong vendor relationships across North America.
• Issue purchase orders, expedite shipments, track deliveries, and resolve discrepancies.
• Troubleshoot technical part problems, provide alternate options, and ensure internal customers receive accurate solutions.
• Collaborate with NPC staff, service teams, and engineering to maintain service continuity and meet operational needs.

Required Qualifications:

• Industrial buying experience in a technical or mechanical environment.
• Mechanical aptitude or strong industrial/technical understanding (highly preferred).
• High accuracy and attention to detail, especially in quoting and order entry.
• Self‑motivated and able to work independently in a fast‑paced environment.
• Strong communication skills for interacting with mechanics, engineers, vendors, and internal teams.
• Experience with SAP or other ERP systems.
• Post‑secondary education preferred.
• Proficiency in MS Office (Excel, Word, Outlook).

Company Profile

CIMCO specializes in the engineering, design, manufacture, installation and service of complex thermal building solutions for industrial, process cooling and recreational refrigeration and mechanical systems. For more than 100 years, CIMCO’s leadership and unparalleled research, development and manufacturing programs has put us at the forefront of industry advancements and technological breakthroughs. Our professional engineers, technicians and designers apply innovative state-of-the-art equipment and refrigerants to develop systems that meet even the most complex thermal challenges.

CIMCO is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, CIMCO provides accessibility accommodations during the recruitment process. Should require any accommodation, please let us know, and we will work with you to meet your needs.