Service Administrator

Description

Established in 1969, Cigarette Racing has innovative vision and legendary style. Cigarette boats are uniquely hand-crafted in the United States and known globally for power, comfort, and luxury. Our high-level execution and premium quality are second to none and we stay committed to building the finest powerboats and center consoles in the world.

The Service Administrator plays a critical role in maintaining Cigarette Racing's high standards of customer satisfaction by managing the administrative and logistical aspects of our Service and Parts operations. This role ensures efficient coordination between clients, the service department, and the parts team, contributing to the seamless delivery of world-class support for our performance vessels. The Service Administrator will report directly to the Service Manager, providing essential support to streamline operations and enhance departmental efficiency.

Essential Duties And Responsibilities

• Serve as the primary point of contact for clients regarding service appointments, parts inquiries, and repair updates, providing professional and timely communication.
• Manage all incoming service phone calls, efficiently addressing inquiries, troubleshooting initial concerns, and directing calls to the appropriate technical personnel.
• Schedule and coordinate service appointments, maintenance, and warranty work, managing the service department calendar efficiently.
• Create and process vessel inspection, work orders, invoices, and payment records with high accuracy.
• Maintain comprehensive and organized customer service records, documentation, and quality reports.
• Collaborate with the parts department to ensure the availability of necessary components and coordinate spare part inventory with purchasing.
• Assist the Service Manager in troubleshooting initial client concerns and direct them to the appropriate technical personnel.
• Generate service activity reports and track key metrics for management review, compiling information for the Service Manager.
• Provide general administrative support to the Service Manager and the service team as needed.
• Ensure compliance with all company safety procedures and industry standards (e.g., ABYC, NMMA) in administrative processes.
  
  

This list is not exhaustive, and responsibilities may be subject to adjustment based on the evolving needs of the business

Requirements

• Proven experience in a service administration, customer service, or administrative role, preferably within the marine, automotive, or luxury goods industry.
• Strong knowledge of administrative processes and documentation management.
• Experience with CRM/ERP software and Microsoft Office Suite is essential.
• Familiarity with marine terminology or the ability to quickly learn industry-specific vocabulary is a plus.
• Team-oriented with strong communication and problem-solving skills.
• Ability to lift and move up to 25 lbs. occasionally.
• Bilingual, English and Spanish.
  
  

Schedule: Full-time, Monday through Friday, 7:00am – 3:30pm, with occasional weekend assignments.

This role is based in a boat manufacturing or repair facility. The work environment may involve exposure to chemicals and fumes, requiring the use of personal protective equipment (PPE).

Cigarette Holdings, LLC is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.