Catering Sales Manager

Our CATERING SALES MANAGERS are charismatic people that have community connections, enjoy networking, and aren't afraid to “hit the streets.” They are professional individuals that are sales oriented, guest driven, and have talent for building relationships.  They are here to elevate the guest’s experience and provide exceptional hospitality, in and out of the restaurant. They work directly with our Regional Partners, Store Leadership and Catering Fulfillment Managers to execute catering operations daily. 

THE BASICS 

• Handles all incoming catering calls and inputs all orders
• Responsible for overseeing accurate completion of catering orders  
• Orchestrate and attend off-site, catering-specific promotional events
• Provide timely and clear communication of orders to store leadership 
• Ensure all orders are delivered correctly and timely 
• Follow up with clients on feedback and business opportunities
• Utilize and develop proficiency with our catering systems and leads 
• Review existing execution of procedures and fine tune accordingly
• Develop and streamline store level catering systems
• Responsible for hiring and developing Catering Fulfillment Managers 
• Responsible for maintaining and nourishing our 3rd Party Driver Program Partnership 

Client Relations | Engaging with potential and existing clients to understand their needs, preferences, and event details. 

Customized Proposals | Creating tailored catering proposals based on client requirements, which may include menu options, pricing, and additional services. Ensuring proposals are detailed, accurate, and reflect the client's needs.

Guest Service | Maintaining clear and ongoing communication with clients throughout the planning process to address any questions or concerns. This includes providing updates, confirming details, and making adjustments as needed. Providing exceptional service by ensuring that client expectations are met or exceeded. Handling any issues or complaints professionally and promptly to ensure guest satisfaction.

Lead Generation | Identifying and pursuing new business opportunities through networking, referrals, marketing campaigns, and outreach efforts. Developing and implementing strategies to increase catering sales, including promotional activities, special offers, and partnerships.

THE PERKS

As a part of Ciccio Restaurant Group, under the 'Local Brands' division, our goal is to grow organically through our people. We understand that hiring the right people with the right systems in place while offering an equitable, energizing and positive place to work is the key to our success.

BENEFITS | Paid Time Off, 401K with up to a 4% company match, Medical Dental & Vision Health Benefits for qualified full time team members

GROWTH | be a part of a growing brand with the ability to cross train and learn new skills

DISCOUNTED MEALS | when you work (and on your days off!)

COOL SWAG | that you’ll even want to wear on your day off

CULTURE | that’s fun and connected and gives back to the community

HOLLA-DAYS | Closed for most holidays, so you can enjoy time with family and friends

BE YOURSELF | You are beautiful, and we celebrate your individuality

PRE-REQs

• 18 years of age or older
• Legally permitted to work in the United States (we participate in E-Verify)
• Flexibility to work evenings, weekends, and holidays as needed.
• Team player with a positive attitude and works with a sense of urgency
• Reliable transportation to and from work
• Can work in both hot and cool environments
• Self-accountable in upholding high standards
• Ability to delegate, follow up, and properly hold team members accountable
• Able to roll with the punches, effectively prioritize problem solve
• Able to work in a fast-paced setting for up to 8 hours daily, or as needed
• Willingness to learn and develop

WORK SKILLS & VALUES 

• Active Listening | giving full attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate.
• Communication | talking to others to convey information effectively & clearly. 
• Dependability | being reliable, responsible, and dependable, and fulfilling obligations, with a sense of urgency and intent.  
• Attention to Detail | being careful about detail and thorough in completing work tasks. Having a knack for organization and innovation.  
• Cooperation | being pleasant with others on the job and displaying a good-natured, positive attitude. Being nimble and open to change and growth opportunities. 
• Integrity | being honest and ethical. Be Honest, Be Thoughtful, Be Kind in all you do. 
• Stress Tolerance | accepting coaching & feedback; and dealing calmly and effectively with high stress situations.  Being comfortable with multi-tasking is crucial.  
• Guest Love | building relationships with our guests and recognizing guests for their loyalty.  Active participation in our restaurants and interacting with guests and team frequently.  
• Systems Efficient | strong accounting knowledge and comfortable on computers/ with technology.  Takes initiative to solve problems as they come