Claims Coordinator

Description Department: Church Insurance

Job Type: Regular Full Time

Education Level: High School Diploma/GED

Required Years Experience: 2

For more than 90 years, The Church Insurance Companies (CIC) has focused on providing The Episcopal Church with broad, cost-effective property and casualty coverage, as well as unique risk management strategies and tools. This team takes a disciplined, financially sustainable, and hands-on approach.

The core responsibility of the Claims Coordinator position is to support the insured in their efforts to report new claims, create a record of the reported claims, and assist with inquiries regarding existing claims. Secondarily, the Claims Coordinator supports administrative needs of the claims department.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Monitoring and receiving incident information from multiple sources (phone, fax, email, client portal) and translating that information to set up claims in the claims management system is the primary role of a Claims Coordinator.
• Providing timely service and the ability to manage and prioritize urgency is critical to the role.
• The Claims Coordinator is expected to guide the client though the initial claim set up process with empathy, confidence, and reassurance, and may be required to conduct follow-up with clients when additional information is required.
• Accurately entering new claims into the claims management system or referring new claims to product partners where appropriate is critical to the integrity of the system data. The Claims Coordinator is responsible for ensuring both efficiency and accuracy in work output.
• The Claims Coordinator is expected to respond to all inquiries from customers and internal staff and facilitate communication leading to resolution. This requires strong analytical and problem-solving skills.
• The Claims Coordinator will be tasked with providing general administrative and technical support to claims handlers including the distribution of mail and responding to general inquiries which require referral to Claims staff or other business units.
• Continuously consider process, policy, and procedure which might enhance efficiency and/or the client experience

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong verbal and written communication skills – with particular strengths in empathy and reassurance
• Proficient in Excel, Word, Outlook
• Superior time management and organization skills
• Ability to remain focused during high volume/high intensity times
• Insurance background preferred, but not required

EDUCATION And/or EXPERIENCE

• 2 years’ experience in business required
• 2 years’ experience in insurance preferred
• High School degree required

PHYSICAL DEMANDS: Commuting to the VT office, on average, three days a week. Extensive use of a computer keyboard is a demand of the position to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable someone with a disability to perform the essential functions of this position.

WORK ENVIRONMENT: Hybrid (two days working from home, three days working in a standard office environment). Church Pension Group employees must maintain a professional, compassionate, and trustworthy work environment always. Reasonable accommodations may be made to enable someone with a disability to perform the essential functions of the job within this environment.

Salary Range: $42,000 - $52,000

Join us and Create A Better Future For Yourself!

Flexible Benefits Available To Eligible Employees

• Medical (including Vision)
• Dental

Core Benefits Automatically Provided To Eligible Employees

• Employer funded defined benefit pension plan (five year vesting)
• Employee Life Insurance
• Spouse and Dependent Life Insurance
• Accidental Death and Dismemberment (AD&D) Insurance
• Short-Term Disability (STD) coverage
• Long-Term Disability (LTD) coverage (elected as either pre-tax or after-tax)
• Business Travel Accident Insurance
• Worker’s Compensation
• Employee Assistance Program
• Retiree health insurance (eligible after 10 years)
• Retiree life insurance

Elective Benefits Available To Eligible Employees

• 401(k) with matching contributions (immediate vesting)
• Flexible Spending Accounts (FSAs)
• Commuter Benefits
• New York’s 529 College Savings Program (NY State residents)

Educational Assistance Program available to eligible employees

Parental Leave available to eligible employees

Time Off available to eligible employees: Vacation, Sick, Personal and Holidays

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Please understand that, as a general policy, CPG does not sponsor visas.

CPG is an equal opportunity employer. We are committed to fair hiring practices and do not discriminate against job applicants or employees based on any protected characteristics. We also celebrate diversity and are committed to creating an inclusive environment for all employees.