Café Manager

Have you often felt like you wanted your work to have meaning? Every day, Resurrection staff members are doing work that matters with people who care. Resurrection’s purpose since its conception in 1990 is to “build a Christian community where non-religious and nominally religious people are becoming deeply committed Christians.” Join our team and see how your contributions move the needle in transforming the World. 

Resurrection has an opening for a Café Manager in our Locations division! The position is full-time, non-exempt and is located at the Leawood campus at 13720 Roe Ave. Please see below for a full job description. 

Job Summary  

The Café Manager oversees the church’s retail food service operation for congregants, visitors, and staff. As a member of the Leawood Retail Team, manages all aspects of operations for The Spring Cafe, supports weekend worship coffee, and partners with the Catering Team, as needed. 

Essential Responsibilities and Expectations: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Position-Specific. In collaboration with the Retail Director:

• Establish and maintain systems and procedures for ordering, receiving, storing, preparing, and serving coffee and food related products. This may include purchasing, physically picking up inventory from local wholesale clubs and other vendors.
• Work alongside the Catering Manager to properly stock the café and prepare weekly beverage orders.
• Conduct assigned activities within an annual operating budget. Track financial performance against the budget. 
• Coordinate, schedule, train and supervise staff and volunteer personnel regarding production, merchandising, quality, and cost control, delegating work, as appropriate, and providing timely follow-up.
• Model behavior with respect to excellence in customer service, sales, merchandising, loss prevention, housekeeping, and stock maintenance.
• Ensure that requirements for appropriate sanitation and safety levels are met.
• Present and maintain an attractive, inviting space, which encourages congregants to fellowship and purchase products.
• Develop seasonal menu offerings.
• Manage daily handling of cash and sales records, purchasing and receiving records, deposits, and related income and expense records in keeping with the financial control policies and procedures of Resurrection. Conduct periodic inventory, as directed. Complete month-end processes, prepare and deliver monthly financial reports to the Finance and Accounting department on a timely basis.
• Establish and maintain staff, volunteer, and guest relationships.
• Maintain a culture of outstanding hospitality and ability to work with staff of different abilities. 
• Prepare for and conduct team meetings, ensuring staff are trained for success.
• Lead, mentor, and provide direction to staff members who are direct reports. This includes ministry assessment and performance evaluation, goal setting, mentoring, spiritual encouragement, support, and conflict resolution. 
• Other duties as assigned.

Churchwide 

• Follow Jesus and engage in the “five essential practices” of the Christian life: worship, study, serve, give, and share.
• Support the church’s purpose of “building a Christian community where non-religious and nominally religious people become deeply committed Christians.”
• Exemplify the church’s values and support its theological direction as a United Methodist Church.

Competencies

• Adapting – remains flexible and modifies behaviors quickly to help the church meet the dynamic needs of congregants and employees. 
• Following Processes – gets work done as effectively and efficiently as possible by following optimal processes. 
• Orchestrating – ensures everyone works together to achieve the same goal of staging seamless, coherent user experiences.
• Problem Solving – makes good decisions quickly, solves problems effectively to help move the church forward.
• Resourcing – secures and deploys resources as effectively and efficiently as possible.
• Team Building – forms highly effective teams, whether supervised or informal, where individuals with diverse skills achieve ambitious goals. 

Qualifications 

• 3 years experience in customer service, preferably in food and/or coffee shop.
• 3 years management/leadership experience.
• Ability to stand for up to 8 hours and lift, push, or pull up to 40 pounds.
• Proven Results in MS Office, price pointing products, customer, and vendor relationships.