Associate Account Manager

About Church Hill Classics:
Church Hill Classics, we’ve proudly handcrafted over two million custom diploma frames, certificate frames, varsity letter frames, and award frames since 1991. Based in Monroe, CT, our female-owned company remains a U.S. leader in premium custom framing—trusted by over 1,500 colleges and universities, honor societies, the U.S. Military, and professional associations.

The Role:
We are looking for an Associate Account Manager to support the National Account Manager on the B&N College business by keeping the day-to-day contact for assigned B&N stores and you keep purchase orders and tasks moving, preparing weekly and monthly KPI updates, running Fall and Spring check-ins, and analyzing data to recommend grown initiatives.  You will also support B&N Home Office coordination by building agendas, decks, and clean recaps while also helping with accurate EDI and PO handoffs.  This role is service-focused and requires a growth mindset.

What You’ll Do:

• Serve as the day-to-day contact for assigned B&N stores; support Home Office deliverables.

• Organize Fall/Spring store check-ins: work the call and email list, log outcomes, close gaps (marketing kits, purchase orders, web listings), and report completion.

• Track requests and status in Monday.com; maintain accurate account records, coverage lists, timelines, and trackers; route to the right owner and follow through to closure.

• Build monthly Home Office agendas and decks; publish KPIs and send clear, on-time recaps.

• Prepare weekly and monthly KPI reports for Leadership in coordination with the NAM.

• Partner with the NAM on purchase-order workflows and basic EDI handoffs; resolve discrepancies.

• Support pricing and contract preparation with data pulls and summaries.

• Manage replenishment check-ins, promotional execution, and seasonal readiness for select stores.

• Monitor sales and inventory; flag risks and propose next steps.

• Run quick web audits to ensure products are correctly listed on bookstore sites.

• Track and organize product changes driven by school artwork updates or document/spec changes.

• Follow store social channels and share useful insights.

• After store visits, submit observations and action items.

• Act as backup to the Sales Support Coordinator.

• Do hands-on analytics in Excel/Sheets (pivots, lookups) to turn sales, inventory, and data into clear actions and recommendations.

Why Join Us: Because we’re more than just a manufacturer—we’re storytellers of achievement, innovators of design, and dedicated to delivering craftsmanship that celebrates life's milestones.  As part of the Church Hill Classics team you will be part of a brand recognized for excellence and quality, and you will be an active participant in contributing to the growth and success of a company that values precision, creativity, and collaboration.

We also offer fantastic benefits:

• Company Paid Time Off and Sick Time
• Medical, Dental, and Vision Insurance
• Flexible Spending and Dependent Care Accounts
• 401k
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Participation in Perks at Work - discounts on a wide variety of specialty services and everyday items

What We’re Looking For:

• Bachelor's Degree required (Business, Marketing, or related field)
• 2-4 years in national retail account support, vendor relations, sales operations, or agency account management
• Proficiency in Google Workspace (Sheets, Slides, Docs) and Microsoft Office Suite.
• Experience using Monday.com (or similar) for task tracking and calendar planning.
• Comfort working in ERP/EDI systems and CRM platforms.
• Familiarity with AI-based productivity tools (e.g., ChatGPT, Excel AI plugins, automation software) to streamline reporting, research, and communication.
• Strong analytical skills with the ability to interpret sales and inventory data and provide actionable insights.
• Excellent organizational and planning skills with attention to detail.
• Clear, professional written and verbal communication skills; comfortable making outbound calls to partner stores.
• Ability to adapt quickly to new systems, technology, and processes.
• Team-oriented, proactive, and able to anticipate needs before they become issues.
• Service mindset with sales instincts. 
• Basic web QA skills to check bookstore listings and request and verify fixes

Salary : $58,000 - $60,000