Plumbing Service Manager

Position Summary

We are seeking an experienced Plumbing Service Manager to lead and grow our Commercial Plumbing Service Department. This role oversees the operations, financial performance, and team development for all plumbing service activities, including maintenance, repair, and installation of commercial and industrial systems. Typical projects and equipment include domestic water and sanitary systems, hydronic piping, boilers, chillers, cooling towers, heat exchangers, pumps, backflow devices, and related mechanical systems.

Primary Responsibilities

• Direct the day-to-day operations of the Plumbing Service Department, working closely with the Service Coordinator to assign work and manage schedules.
• Evaluate technician skillsets and align resources with the complexity of each job to ensure quality, efficiency, and profitability.
• Recruit, onboard, and retain top plumbing and mechanical service talent while fostering a culture of professional growth.
• Plan and implement technician training and development programs to strengthen technical expertise and career advancement.
• Drive service sales growth through maintenance contracts, service agreements, and proactive client engagement.
• Visit customer sites to provide technical oversight, prepare detailed estimates, and develop proposals, including ROI and cost-benefit analysis.
• Monitor project financials, job costing, and departmental budgets to achieve profit targets.
• Coordinate on-call schedules for after-hours and emergency service.
• Provide advanced technical support and troubleshooting guidance to field teams on complex systems such as boilers, pumps, and chilled-water loops.
• Oversee inventory management, including vehicles, parts, tools, and service equipment.
• Conduct routine quality inspections at client sites to ensure compliance with company standards, safety protocols, and local codes.
• Partner with HR to deliver employee performance reviews, compensation adjustments, and career development discussions.
• Perform additional responsibilities as assigned by branch leadership.

Qualifications

• Degree from an accredited college, trade school, or completion of a recognized plumbing or mechanical training program.
• Active plumbing license and relevant industry certifications required (Master or Journeyman Plumber preferred).

Experience

• 10 years of experience in commercial or industrial plumbing/mechanical services, with a portion in a leadership or management capacity.
• Minimum of 2 years of plumbing or mechanical service sales experience, including preparing proposals and securing new business.
• Strong background in commercial hydronic systems, boilers, chillers, cooling towers, and pump systems preferred.

Skills & Competencies

• Proven leadership skills with the ability to delegate effectively, resolve conflicts, and motivate teams.
• Strong written and verbal communication skills, with a customer-focused approach.
• Highly organized and detail-oriented, with the ability to manage multiple priorities.
• Proficiency with Microsoft Office and related business applications.
• In-depth knowledge of plumbing and mechanical systems, piping materials, and related components.
• Solid understanding of financial management, including budgeting, estimating, and tracking job profitability.
• Familiarity with service-based marketing and sales practices.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Work Location: In person