What are the responsibilities and job description for the Branch Manager - Service Plumbing position at Service Minds?
Location: Miami, FL
Lead the Team. Grow the Business. Own the Results.
Benjamin Franklin Plumbing is looking for an experienced Branch Manager to lead our Miami location. This is a key leadership role for someone who understands the plumbing industry, knows how to build and develop strong teams, and can turn performance data into action.
As Branch Manager, you will have ownership of the overall success of the branch, including people, operations, revenue growth, customer experience, and profitability. You will lead a team of plumbing service and installation professionals while creating a culture where employees are supported, expectations are clear, and everyone understands how their role contributes to the success of the branch.
We are looking for a leader who is comfortable being hands-on in the business, developing people, solving problems, and taking ownership of results.
What You’ll DoLead & Develop Your Team
Lead, coach, and develop plumbing service and installation teams to achieve individual and branch goals.
Build a strong culture centered around accountability, teamwork, communication, and performance.
Set clear expectations and provide consistent coaching, feedback, and recognition.
Conduct regular performance conversations and help employees identify opportunities for continued growth.
Partner with Talent Acquisition and HR to support hiring, onboarding, employee development, and retention.
Ensure new team members receive the training, tools, leadership support, and clear expectations they need to be successful.
Address performance concerns appropriately and hold team members accountable to company standards.
Own Branch Operations
Oversee the day-to-day operations of the Miami branch and ensure the team has what they need to perform at a high level.
Manage staffing levels, technician scheduling, equipment, inventory, and other operational needs.
Maintain a safe, organized, professional, and efficient branch environment.
Ensure company processes, safety requirements, plumbing codes, and industry regulations are consistently followed.
Identify operational challenges and implement solutions that improve efficiency and performance.
Partner with other departments and company leadership to execute company initiatives and support continued growth.
Drive Revenue & Profitability
Take ownership of branch revenue, profitability, and overall business performance.
Monitor key performance indicators and use data to identify trends, opportunities, and areas requiring action.
Coach leaders and technicians around performance metrics and help connect individual performance to overall branch results.
Review financial and operational performance regularly and develop action plans when results are below expectations.
Manage branch expenses and identify opportunities to improve efficiency and control costs without sacrificing service or quality.
Develop and execute strategies that support sustainable revenue growth and continued branch success.
Deliver an Exceptional Customer Experience
Create a culture where providing professional, high-quality service is the expectation on every call.
Ensure technicians understand and consistently deliver Service Minds' customer service standards.
Address escalated customer concerns promptly, professionally, and with a solution-focused approach.
Review customer feedback and identify opportunities to improve service, strengthen customer relationships, and increase retention.
What We’re Looking For
Previous plumbing industry experience is required.
Previous leadership or management experience with responsibility for both team and business performance.
Demonstrated ability to coach, develop, motivate, and hold employees accountable.
Strong understanding of plumbing service operations and the day-to-day needs of a successful branch.
Experience managing revenue, budgets, expenses, and profitability.
Ability to understand KPIs, analyze performance data, and turn that information into action.
Working knowledge of plumbing codes, safety requirements, and industry regulations.
Strong communication, leadership, and interpersonal skills.
High level of integrity, professionalism, ownership, and accountability.
Strong organizational and time-management skills with the ability to balance multiple priorities.
Comfortable making decisions and leading in a fast-paced, growth-focused environment.
Compensation & Benefits
Guaranteed base salary of $100,000–$115,000 annually, plus monthly performance-based incentive opportunities. Top-performing Branch Managers have the opportunity to earn $200,000 annually.
In addition, we offer:
Vehicle stipend and fuel card.
FREE Health Savings Account medical plan for employees, plus two additional low-cost medical plan options.
Dental and vision insurance.
Life insurance.
Paid Time Off (PTO) and paid holidays.
401(k) with employer match.
Employee discounts with Mister Sparky, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning.
Career growth opportunities across the Service Minds family of brands and multiple skilled trades.
Build Something Bigger With Us
At Service Minds, our mission is Changing Lives Through the Skilled Trades. That starts with strong leaders who invest in their people, take ownership of their business, and create an environment where employees can build successful careers.
If you are an experienced plumbing leader who is ready to take ownership of a growing branch, develop a high-performing team, and directly impact the success of the business, we want to hear from you.
Disclaimer: This job description is intended to provide a general overview of the responsibilities and requirements of the position and is not an exhaustive list of all duties, skills, efforts, requirements, or working conditions. Responsibilities may be modified or additional duties may be assigned based on business needs.
Salary : $100,000 - $115,000