What are the responsibilities and job description for the AV Service Technician position at Christy Media Solutions?
Service Technician – Commercial AV
Are you a hands-on AV professional who enjoys diagnosing issues and getting systems back up and running?
Do you thrive in a client-facing role where no two days are the same?
Would you like to join a growing organisation where your technical expertise and customer service skills are equally valued?
Christy Media Solutions is partnering with a leading commercial audiovisual integration company to recruit a Service Technician for its South Florida operation.
This position offers the opportunity to work across a diverse range of commercial AV environments, providing preventative maintenance, troubleshooting, break-fix support, and system servicing for clients across the Miami area. The successful candidate will play a key role in supporting customer satisfaction while helping drive the continued growth of the company's service division.
Key Responsibilities
- Carry out preventative maintenance and servicing of commercial AV systems.
- Respond to client service calls and troubleshoot system faults.
- Diagnose and resolve issues across installed AV environments.
- Deliver professional, client-facing support and communication throughout service visits.
- Maintain service documentation and reports.
- Uphold quality, safety, and operational standards.
- Collaborate with engineering, operations, sales teams, and clients as required.
What We're Looking For
- Experience within the commercial AV industry.
- Familiarity with Crestron control systems and Q-SYS audio platforms.
- Experience servicing, troubleshooting, and supporting AV systems in corporate environments.
- Strong problem-solving abilities and a genuine interest in fault-finding and issue resolution.
- Excellent communication and customer service skills.
- Ability to work independently while collaborating effectively with a wider team.
- Comfortable working in a variety of environments, including corporate offices, educational facilities, and other commercial settings.
Working Environment
- Primarily supporting clients throughout the Miami metropolitan area, with occasional travel further afield when required.
- Company vehicle and fuel card provided for service work.
- Predominantly standard business hours supporting corporate clients, with occasional out-of-hours work when necessary.
Why Join?
- Join a family-oriented business that values teamwork, professionalism, and long-term career development.
- Competitive compensation package.
- Career progression opportunities with a company committed to promoting from within.
- Ongoing professional development and training.
- Exposure to a wide range of commercial AV technologies and projects.
- Collaborative team environment with a strong focus on delivering exceptional client experiences.