What are the responsibilities and job description for the Clinic Patient Representative Senior - Primary Family Medicine position at CHRISTUS Health System?
Summary:
Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.
Responsibilities:
- Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database. Assures that information in patient account is accurate.
- Assists with answering phones, taking messages and assisting with patient and staff inquiries.
- Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner.
- Schedules appointments for patients in accordance with physician guidelines.
- Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested.
The following duties may also be performed:
- Checks in patients, verifies and updates necessary information in the medical record. Assists patients with completing all necessary forms.
- Scheduled appoints according to clinician template and follows office scheduling policies.
- Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims.
- Screens visitors and responds to routine requests for information.
- Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
- Maintains strict confidentiality.
- Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
- Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.
- Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives.
- Supports and adheres to CHRISTUS Service Guarantee.
- Performs other related work as assigned by leadership.
Requirements:
- High school diploma or equivalent.
- Knowledge of managed care preferred.
- Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.
- Excellent interpersonal and communication skills and good math knowledge essential.
- Some College Preferred
- Three or more years of experience in a health care organization.
- ICD9 and CPT coding (advanced skills) Preferred
- Experience with charge posting or collections Preferred
Work Schedule:
8AM - 5PM Monday-Friday
Work Type:
Full Time