What are the responsibilities and job description for the Front Desk Receptionist position at Christopher's Reason?
Christopher’s Reason a high-volume substance use disorder outpatient program is seeking a dedicated Front Desk Receptionist to join our team at our Queens location. The successful candidate who is Bilingual in English/Spanish, compassionate, organized, and an efficient professional who can create a welcoming environment for our clients, often at challenging times in their lives. This role requires the ability to handle multiple tasks with sensitivity and professionalism in a fast-paced setting. The position is full-time, and the salary is negotiable based on experience and qualifications. Please provide certificates and references along with your resume. Only serious inquiries need to be applied.
Responsibilities:
- Welcome and check in clients and visitors, maintaining a warm and respectful environment.
- Collect and verify clients identification and insurance cards upon arrival.
- Collect and document required copayments from clients upon arrival, in accordance with facility policies.
- Answer and manage a multi-line phone system, addressing inquiries and directing calls, taking messages as needed.
- Schedule appointments and provide reminders, coordinating with clinical staff as needed.
- Assist clients with intake paperwork and initial steps, ensuring confidentiality and accuracy.
- Maintain an organized front desk area, managing files and records efficiently.
- Support the program team by managing administrative tasks and ensuring smooth client flow.
- Handle administrative tasks such as filing, scanning, and photocopying documents.
- Provide general information about the facility and its services to clients and visitors.
- Maintain and update patient records, ensuring confidentiality and accuracy.
- Assist with client intake process.
Qualifications:
- Fluent in Spanish and English (required).
- Prior experience in a front desk, receptionist, or administrative role, ideally in healthcare.
- Understanding of substance use disorder and mental health services (preferred but not required).
- Strong organizational skills with the ability to multitask and pay attention to detail.
- Exceptional interpersonal and communication skills.
- Proficient in Microsoft Office Suite and general computer skills.
- Commitment to confidentiality, professionalism, and integrity.
Salary : $18 - $20