What are the responsibilities and job description for the House Manager H-231 *Filling More Than One position at Christopher Newport University?
Departmental Objective
The mission of the Ferguson Center for the Arts is to culturally engage the community by providing easy access to the finest artists in the world.
Purpose of the Position
This position will support the Ferguson Center by providing front of house customer service for events held in the facility and will support the Ferguson Center by being responsible for the smooth operations of the lobby and audience seating area during events held at the facility. House Managers are to provide and enforce excellent customer service by creating a welcoming environment, overseeing all patron and staff safety and well-being from arrival through departure post-event. Additionally, this position will assist the Patron Services Manager in the supervision of student and volunteer staff and also support to the Ticket Office as needed.
Knowledge, Skills, and Abilities Related to Position
- Ability to manage and work effectively with people
- Ability to coordinate multiple tasks simultaneously, solve problems and make decisions
- Ability to operate calmly under pressure and be adaptable to any situation
- Good interpersonal skills
- Excellent oral, written and organizational skills
- Must be self-motivated and have a commitment to excellent customer service
- Excellent cash handling skills
- Computer skills
- Ability to work potentially long, irregular hours including weekends for an extended period as dictated by events schedule
- Ability to drive vehicles including multi-passenger vans, SUVs, golf carts, etc.
Education, Experience, Licensure, Certification Required
Education Required:
- High school graduate or equivalent education/experience that equates to a high school diploma
- Valid Driver’s license.
Experience Required:
- Experience in a customer service environment
- Experience as a team leader
- Experience with word processing and spreadsheet software
Additional Consideration(s)
Education Preferred:
- Some college coursework in the fine and performing arts
Experience Preferred:
- Experience working front of house at a performing arts center or other venue
- Experience and/or training in event management
- Experience at a university or college environment