What are the responsibilities and job description for the Salon Coordinator/Receptionist position at Christie-Adam Salon & Spa?
About us
Christie Adam is a full-service salon and spa established in 1999 in Great Falls, Virginia. It soon became one of the premier hair salons and spas in Northern Virginia. Over the years, we have continued to grow and are always on the cutting edge of new trends in the industry.
Christie-Adam Salon & Spa is currently looking to fill one spot for a Salon Front Desk Receptionist position. The responsibilities include the greeting of all guests, answering phone calls, assisting guests with questions regarding salon and spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed.
This is a Full time position.
Do NOT apply if you are not able to work all the scheduled hours long term.
**** We do NOT recommend applying if you are in school as hours are not negotiable*****
Schedule: MUST BE ABLE TO WORK AROUND THESE HOURS.
Monday - Thursday : 9:00am - 8pm; Friday & Saturday : 9:00am - 6pm
**exact schedule will be provided at interview**
Position Requirements:
- Must be detail-oriented and have ability to multi-task
- Ability to be efficient and productive in a luxury, fast-paced environment
- Must have enthusiasm and possess excellent customer service skills
- Enjoy working with people and possess a friendly and outgoing personality
- Excellent communication, listening and computer skills
- Must be a team player
- Must be able to open and/or close Monday-Saturday
- Must be responsible for locking the Salon everyday
- Must have Saturday availability
Duties and Responsibilities:
- Be on time for shift and maintain consistent, regular attendance record
- Properly open and/or close the Salon and Spa each day according to Standard Operating Procedures.
- Accurately book, change and cancel spa appointments.
- Acknowledge and greet everyone who enters and leaves the Salon and Spa.
- Ensure that the check-in, check-out and payment process is handled properly.
- Provide callers and guests with detailed descriptions of salon and spa treatments, packages, services, and hours of operation.
- Utilize computers with skill and proficiency; document guest information in electronic record as directed.
- Familiarity with Phorest booking software is a plus.
- Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.
- Handle guests’ questions and concerns promptly, professionally and courteously.
- Maintain a clean; safe, fully stocked and well organized work area.
- Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.
- Maintain a positive attitude and contribute toward a quality work environment.
- Assist in all areas of salon and spa operation as requested by management.
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
Experience Requirements:
- Minimum of 1 year of experience in Salon as a Front Desk personnel or more
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Salon: 1 year (Required)
Ability to Relocate:
- Reston, VA 20194: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18