Director of Thrift

Overview: As a growing 501 C3, Non-profit organization, CRCI is always looking for new, talented individuals who can be an addition to its efforts. It is CRCI’s Management's desire that each person involved with the organization (paid or not paid) has a burden for the lost, the sick, and the suffering. It is also important that all staff recognize that they represent CRCI and their actions will affect the community’s outlook upon it. Staff is a representation of the CRCI program, and it is expected for them to conduct themselves in a manner that would always promote and elevate the image of CRCI to the community. Any behavior that promotes a negative image of the organization is unacceptable.

Job Summary: The Director of Operations for Thrift Stores oversees the operational success of multiple thrift store locations, ensuring efficient processes, exceptional customer service, branding and marketing, and alignment with the organization’s mission and financial goals. This role involves strategic planning, team leadership, inventory management, and process optimization to maximize profitability and community impact.

Key Responsibilities

• Operational Management: Oversee daily operations of all 3 thrift store locations, ensuring consistent adherence to policies, procedures, and quality standards.
• Team Leadership: Recruit, train, and manage store managers and staff, fostering a positive work environment which is well-aligned with CRCI’s virtues while promoting professional development.
• Financial Oversight: Develop budgets with the Management, monitor financial performance, and implement strategies to meet revenue and cost-efficiency targets.
• Inventory Control: Ensure effective inventory management, including donation processing, pricing, and stock rotation, to maintain high-quality merchandise availability.
• Customer Experience: Drive initiatives to enhance customer satisfaction, ensuring a welcoming and organized shopping environment.
• Process Optimization: Identify and implement operational improvements, streamlining workflows for donation intake, sorting, pricing, and sales.
• Compliance and Safety: Ensure compliance with health, safety, and legal regulations across all locations, maintaining a safe environment for staff and customers.
• Community Engagement: Work with development, marketing and community outreach to promote the CRCI’s mission and increase donor and customer engagement ultimately increasing store foot traffic.
• Reporting and Analysis: Provide regular reports on sales, inventory, and operational metrics to senior leadership, using data to inform strategic decisions.
• Strategic Planning: Develop and execute long-term strategies to expand store presence, increase profitability, and align with organizational goals.
• Warehouse and Processing Oversight: Oversee daily production goals and active inventory management and restock processes across all store locations, ensuring efficient warehouse operations and consistent merchandise flow.
• Donor Relations and Route Management: Oversee all donor interactions, including in-store drop-off locations, to maximize donation volume and ensure a positive donor experience.
• Training and Development: Oversee and continuously improve training processes for all staff, volunteers, and Workforce Development Program participants, ensuring consistent onboarding, role competency, and alignment with CRCI’s mission and standards.

Qualifications

Education: Preferred Bachelor’s degree in Business Administration, Retail Management, or related field; Master’s degree preferred. I would humbly recommend this should be a “preferred” not mandatory. There are too many experienced members of our community that can drive results in Thrift that may not have the collegiate experiences.

Experience: 7 years of experience in retail operations, with at least 3 years in a leadership role, preferably in thrift, nonprofit, or multi-store retail environments.

Skills:

• Strong leadership and team management abilities.
• Proven financial acumen and budget management experience.
• Excellent organizational and problem-solving skills.
• Proficiency in inventory management systems and retail software.
• Exceptional communication and interpersonal skills.
• Ability to analyze data and implement data-driven strategies.
• Demonstrated success of critically thinking about all aspects of the thrift operation.
• Desire and ability to scale operations to support additional thrift locations.
• Attributes: Passion for the CRCI mission, adaptability, and a customer-focused mindset.

Work Environment:

Requires travel between store locations and occasional evening/weekend availability.

Ability to lift and move items up to 25 pounds during store visits or inventory checks.