Community Relations Coordinator/Admissions

Company Description

Christian Living Communities (CLC) | Cappella Living Solutions (CLS) are dedicated to and known for shattering the stereotypes of aging services.  Our team is revolutionizing senior living communities by breaking down barriers and embracing the wisdom, experience and vitality of our elders!  In other words, we are working to create citizenship for all those who work and live in our Communities.   

We welcome people of all beliefs, or non-beliefs, and we welcome and encourage people from all faiths and backgrounds to apply to our positions.  At CLC - Cappella, we believe that a diverse workforce with a wealth of experiences and talents helps our entire organization through fresh ideas and perspectives, opportunities for innovation, and better practices.  We believe that by honoring and celebrating our diversity, we create unity. 

In some cases, the information in a job description may have skills that you are not sure are in line with your previous experience.  If your experience is close to what you see listed here, and if you have valid licensure/certification (if required), please still consider applying with us.  We have found that diversity of experience and skills, combined with a passion for working with older adults makes for an excellent team member.  We are serious about providing equal pay for equal work, and post and hire within defined hiring salary ranges so you know what to expect! 

We are also excited to have received the “Worlds Best Workplace” designation for 2024 – 2025 which came through our own Employee’s positive feedback about our workplace!   

Job Description

Position Summary

Responsible for evaluating, developing, implementing, and coordinating resident admissions and marketing processes according to statutory, regulatory, and Community policies.  Using a strong hospitality focus, implements various admission-generating activities including networking with potential referral sources, creating and maintaining relationships with community organizations, and coordinating regularly scheduled and special event planning

Essential Duties

• Responsible for receiving inquiries regarding admission into the Community and organization and for dispensing information about the services and mission to relevant parties. Provides appropriate follow-up to inquiries made by prospective residents and families.
• May be directed to create and foster relationships within the outside community by calling on potential referral sources, by networking with local churches and their senior groups, and meeting with discharge planners, etc.
• As part of the sales team, is flexible in developing and implementing marketing and sales strategies to meet defined move-in objectives, census and sales goals.  Also includes participation in event planning within the Community and external events.    
• Coordinates and schedules admissions and in-house move-ins and move-outs with all related departments.Coordinates paperwork, records and files relating to current and prospective residents.
• With a professional and friendly approach, presents and explains admission packet to residents and family members. Ensures paperwork process is accurate and completed on a timely basis.
• Conducts tours of the Community as needed for all interested parties and potential residents.
• Coordinates assessment of potential admissions and communicates assessment result with relevant parties.
• Ensures timely admission of residents to maintain cash flow and census.
• Participates in surveys and other inspections made by authorized governmental agencies; is responsible for complying with statutory and regulatory standards.
• Leads and models collaborative and supportive behaviors between and among all Community teams, CLC business entities.
• Other duties as assigned.

Qualifications

Basic Qualifications & Experience

• 1 - 3 years’ experience in admissions and/or marketing preferably in a health care or senior services community
• Knowledge of a variety of insurance regulations including Medicare and Medicaid regulations.
• Proficient in Microsoft Office Suite and experience in Contact Management Software and Electronic Medical Records systems applicable to the job.
• Must possess excellent organizational, written and verbal communication skills. 
• Must be able to read, write and speak the English language.
• Must possess excellent customer service skills.
• Must possess a valid driver’s license, in good standing. 

Working Conditions / Physical Requirements

• Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.
• Sits, stands, bends and moves intermittently during working hours.
• Is subject to frequent interruptions.
• Interacts with residents, family members, visitors frequently.

Additional Information

If you are considering a position at Christian Living Communities | Cappella Living Solutions, we have a wide range of benefits to consider!  These may vary based on the status of the role (PT, FT, or PRN).  

•    Health Coverage

•    Health Savings Accounts 

•    Retirement (with match)

•    Dental, Vision, Disability & Life Insurance

•    Paid Time Off plan

We envision a warm and welcoming environment for all residents, team members, family members, and members of our communities – a place of belonging.  Please let us know if you require accommodation during the interview process.

We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range. This position will be accepting applications on an ongoing basis. Job posting may close early due to the volume of applicants.    

All your information will be kept confidential according to EEO guidelines.