What are the responsibilities and job description for the HVAC Service Manager position at Christian Heating, Cooling & Plumbing?
Overview
Christian Home Services is seeking a skilled, service‑driven HVAC Service Manager to lead our service department with excellence, integrity, and teamwork. If you're passionate about coaching technicians, improving customer experience, and creating efficient service operations, this is a great opportunity to make a real impact.
About the Role
The HVAC Service Manager oversees daily service operations, technician performance, customer satisfaction, and overall department efficiency. This role requires a blend of technical knowledge, leadership ability, and strong communication skills.
You'll work closely with dispatch, technicians, sales, and customers to ensure every service call is handled professionally and completed with high‑quality workmanship.
Key Responsibilities
- Lead, coach, and mentor HVAC service technicians
- Oversee scheduling, dispatching, and workload management
- Ensure technicians deliver outstanding customer service
- Support diagnostics and technical challenges when needed
- Review work quality, service tickets, and documentation
- Conduct training sessions to improve skills and performance
- Help resolve escalated customer concerns
- Monitor KPIs including efficiency, productivity, and customer satisfaction
- Collaborate with leadership to grow and strengthen the service department
- Maintain a positive, team-oriented culture
What We’re Looking For
- HVAC service experience—Tech or Lead Tech background is a plus
- Strong leadership or supervisory experience
- Excellent communication and customer service skills
- Ability to coach, motivate, and hold teams accountable
- Strong problem-solving and organizational abilities
- Comfortable in a fast-paced, dynamic environment
- Integrity-driven and aligned with Christian Home Services’ values
What We Offer
- Competitive salary performance incentives
- Ongoing professional development and advancement opportunities
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Paid Time Off
- The chance to lead a team that truly values craftsmanship and customer care
Christian Home Services may conduct a preemployment background check and drug test, subject to applicable law.
Posted Min Pay Rate
USD $100,000.00/Yr.Posted Max Pay Rate
USD $125,000.00/Yr.Salary : $100,000 - $125,000