Customer Experience Intern - Analytics

Christian Brothers Services (CBS) is a nonprofit organization providing health, retirement, risk, and consulting solutions to Catholic organizations nationwide. With more than 250 employees, CBS delivers mission-driven services through strong financial stewardship and operational excellence.

We are seeking a motivated Customer Experience (CX) Intern to support customer experience initiatives within the Administration division. Working directly with the Chief of Staff, this internship provides hands-on experience contributing to strategic CX initiatives that influence how CBS listens to and serves its customers.

This is a structured, paid internship designed to provide meaningful work experience and direct mentorship.

Pay Rate: $17.00/hour

What You’ll Gain

• Exposure to enterprise customer experience strategy and CX program development
• Experience supporting customer listening initiatives including Net Promoter Score (NPS) and customer satisfaction surveys
• Hands-on experience analyzing customer feedback and identifying insights across customer segments
• Collaboration with cross-functional teams including marketing, operations, account management, and IT
• Experience presenting insights and recommendations for leadership review

Key Responsibilities

Customer Listening & Insights

• Support execution of customer listening initiatives including Net Promoter Score (NPS) and customer satisfaction surveys
• Review and synthesize survey results and historical customer feedback
• Organize insights gathered from customer interactions across multiple channels
• Identify trends, themes, and insights across customer segments (B2B and B2C)
• Translate customer feedback into actionable observations and recommendations
• Prepare summaries, reports, and visualizations for leadership review

CX Program Development

• Contribute to the development of customer experience infrastructure and enablement initiatives
• Support journey mapping and point-of-service listening initiatives
• Assist with research related to CX tools, AI use cases, and industry best practices

Cross-Functional Collaboration

• Participate in collaboration with internal teams such as marketing, operations, account management, and IT to better understand how customer experience is delivered across the organization

Why CBS?

• Paid internship ($17/hour)
• Meaningful, hands-on project experience
• Direct mentorship and professional exposure
• Mission-driven organization serving communities nationwide

• Currently pursuing an undergraduate or graduate degree in Business, Strategy, Analytics, Marketing, Communications, or a related field
• Strong analytical and critical thinking skills
• Ability to synthesize information and communicate insights clearly
• Strong organizational skills and attention to detail
• Comfortable working with data, presentations, and written summaries
• Curious, proactive, and eager to learn in a fast-paced environment

Salary : $17