What are the responsibilities and job description for the Senior Automotive Service Advisor / Writer | Weekends Off | Buckeye position at Christian Brothers Automotive?
Company Description
Christian Brothers Automotive
Benefits:
- Closed Every Weekend To Spend Time With Family & Friends
- Matching 401k Retirement Plans
- Paid Vacation & 7 Paid Holidays
- Healthcare Benefits Available
- Free Weekly Lunches Provided
- Chaplain Support Available
- On-Going Training & Career Advancement
- Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Reward
Job Description
Job Title:
Senior Automotive Service Advisor / Writer
Location:
23385 W. Yuma Road Buckeye, AZ 85326
Job Overview:
As a Senior Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicles. You are the person that our guests see every time they make an investment into their vehicle, and because of these reasons, you play a large role in building relationships with our guests.
Service Advisors have the responsibility of taking our guests through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our facility.
As a Senior Automotive Service Advisor / Writer, you would also coach and mentor your teammates to grow the skills, experience, effectiveness, and efficiency of the team as a whole.
Responsibilities include, but are not limited to:
- Greet every guest that enters our facility with hospitality and respect
- Present the best solution to properly repair our guest's vehicles in a way that is easy for them to understand
- Manage the store’s workflow in an effective and efficient manner
- Consistently and effectively sell our services without jeopardizing honesty and integrity
- Maintain a positive attitude and team atmosphere at all times
- Communicate on the phone in a clear professional manner
- Build long-term relationships between the store, yourself, and the guest
- Directs, coordinates, and participates in performing customer service activities
- Shuttle guests as needed
- Ensure that all repairs are performed to proper specifications.
- Work together as a team and assist other employees as needed.
- Other duties as assigned.
Qualifications
Qualifications:
- Current driver’s licenses
- Driving record acceptable to our current insurance carrier
- Proficiency in Windows-based computer software and automotive store applications
- Experience in Automotive Customer Service and Service Sales
- Associates degree preferred
Physical Requirements:
- Being dependable and reliable for a position that is scheduled for Monday – Friday, 7 am – 6 pm
- Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
- Occasionally lifting and carrying objects over 50 lbs.
- Keeping a brisk work pace in a high-volume environment
Additional Information
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300 CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.