What are the responsibilities and job description for the Service Advisor position at Chris's Car Care?
Chris’s Car Care – Michigan City, IN
Chris’s Car Care is growing, and we're looking for the right person to join our front-of-house team.
Ideally, we're looking for an experienced Automotive Service Advisor who can confidently take care of customers, present recommended repairs, and manage repair orders from start to finish.
But we also know great Service Advisors aren't always found — sometimes they're developed.
If you have automotive experience, strong people skills, and the drive to learn, we're willing to train the right person. An entry-level candidate may start by assisting with parts, customer communication, scheduling, and shop workflow, then grow into a full Service Advisor role.
What We Offer- Monday–Friday schedule — NO weekends
- Competitive pay based on experience and performance
- Performance-based earning opportunities
- Health, dental, and vision insurance
- Paid time off
- Ongoing training and development
- Modern, paperless shop
- Strong technician support
- Established customer base and consistent workflow
- Opportunity to grow into greater responsibility and earning potential
- A team that values honesty, accountability, teamwork, and taking care of the customer
Your responsibilities will depend on your experience and may include:
- Answering phones and scheduling appointments
- Greeting customers and identifying their needs and concerns
- Building and managing repair orders
- Keeping customers updated throughout the repair process
- Reviewing technician inspections and testing results
- Presenting recommended repairs clearly and confidently
- Obtaining customer authorization
- Ordering, receiving, and managing parts
- Communicating with vendors and tracking parts
- Coordinating workflow with technicians and the front counter
- Following up on declined services and recommended repairs
- Making sure every customer receives a great experience from start to finish
Experienced Service Advisors should be comfortable stepping directly into customer management and sales responsibilities.
Candidates with less experience will begin with responsibilities that match their skill level and receive training as they progress toward becoming a full Service Advisor.
Who We're Looking ForWe're interested in both proven experience and strong potential.
You may be a great fit if you:
- Have previous automotive experience
- Communicate confidently and professionally
- Are comfortable talking with customers on the phone and in person
- Are organized and able to manage multiple priorities
- Have solid computer skills and can learn new systems quickly
- Follow through and take ownership of your responsibilities
- Are coachable and want to continue improving
- Work well as part of a team
- Want a career — not just another job
Service Advisor experience is preferred, but we're willing to train the right person with automotive knowledge and the right attitude.
We're not looking for someone who simply takes orders and gives customers prices. Our Service Advisors build trust, educate customers, communicate consistently, and take ownership of the customer experience.
If you're an experienced Service Advisor looking for your next opportunity, we want to hear from you.
If you're not a Service Advisor yet but have automotive experience and think you have what it takes to become a great one, we want to hear from you too.
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