What are the responsibilities and job description for the Night Auditor-PART-TIME position at Choice Hotels?
Job Summary
Join our dynamic hospitality team as a part-time Night Auditor, where you'll play a vital role in ensuring seamless overnight operations and exceptional guest experiences. This energetic position involves managing the front desk during nighttime hours, performing accurate financial audits, and providing top-tier customer service to our guests. Your enthusiasm and attention to detail will help maintain the hotel's reputation for excellence while supporting smooth nightly procedures. If you thrive in a fast-paced environment and possess a passion for hospitality management, this is the perfect opportunity to showcase your skills and grow within our vibrant team.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out processes during overnight hours
- Conduct nightly audit procedures, including balancing accounts and reconciling reservations using property management systems such as OPERA or similar hotel management software
- Manage multi-line phone systems efficiently, providing courteous assistance to guests, staff, and external vendors
- Ensure guest safety by following hotel emergency procedures and handling any issues with professionalism and promptness
- Maintain accurate records of guest transactions, reservations, and financial reports for the next day’s operations
- Address guest inquiries related to hotel services, local attractions, and amenities with multilingual or bilingual communication skills when applicable
- Support front desk operations by handling guest relations, resolving customer service issues, and ensuring a positive experience for all visitors
- Manage inventory and maintain accurate stock records.
- Monitor inventory levels and prepare a list of required items for the manager to place orders in a timely manner.
- Manage and maintain the breakfast area, ensuring it is clean, organized, and fully stocked throughout service.
- Clean and organize the front desk area, ensuring it remains neat, presentable, and up to date at all times.
Requirements
- Proven experience in hospitality management or hotel front desk operations, preferably with hotel experience involving property management systems like SYNXIS or similar platforms
- Strong customer service skills with excellent phone etiquette and problem-solving abilities
- Ability to work independently during night shifts while maintaining high energy levels and attention to detail
- Knowledge of hotel emergency procedures and guest safety protocols
- Multilingual or bilingual capabilities are highly desirable to enhance guest communication and service quality
- Familiarity with night audit processes, multi-line phone systems, and guest relations practices in a hospitality setting
- Flexibility to work part-time overnight hours on a consistent schedule
Join us as a Night Auditor-PART-TIME to deliver memorable guest experiences while ensuring smooth nightly operations. Bring your hospitality expertise, energetic attitude, and dedication to excellence—your contribution will help create welcoming environments that guests love!
Pay: From $14.00 per hour
Work Location: In person
Salary : $14